Hi Natalya,
Thanks for your feedback on the guidance.
You make an important point and I hope that our guidance does not come across as making out that automated captions are an ideal solution. I too struggle with Otter - it definitely does not provide full access.
It does say in our guidance that automated captions are 'far from perfect' but perhaps we need to make that clearer in reference to video calls.
I'll pass on your feedback to our technology team as I think it would be helpful for them too.
Thanks,
Martin
Martin McLean
Lead: Post-14 Policy and Practice
The National Deaf Children's Society
Ground Floor South, Castle House,
37- 45 Paul Street, London EC2A 4LS
email [log in to unmask]
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switchboard 020 7490 8656 (voice & text) fax 020 7251 5020
www.ndcs.org.uk
-----Original Message-----
From: Discussion list for CHESS [mailto:[log in to unmask]] On Behalf Of Natalya Dell
Sent: 18 June 2020 13:08
To: [log in to unmask]
Subject: Re: NDCS Guidance for HE online learning
Some good stuff in there!
But I am concerned about the suggestions around automated speech recognition (ASR) from NDCS and other deaf charities.
I can't get these ASR systems to Actually Work and neither can other deaf people I ask... Getting the sound from video-system to speech recognition software seems to require the user to blast the audio on loudspeakers and use a 2nd device to pick that up acoustically. Which is plain rude/antisocial, unhelpful to those of us with direct hearing aid audio connections (and no loudspeakers in the house) and has privacy implications for some contexts.
Otter is often touted as good for recognition, but in practice it needs about £200 a year of premium subscriptions and hosting permissions in the video-con system to be able to integrate internally and I am not sure it'd integrate with some of the systems unis use.
I'd like to see these charities showing a step by step how-to, cos otherwise I don't think they've used this stuff in the wild. They've tested it under Some Other conditions and not thought this through.
If anyone here has got any of these ASR systems to actually work without loudspeakering I'd be very interested to hear it.
I am also worried that an attitude of ASR works, use that will be common when the accuracy at best still isn't good enough for deaf people. It needs to be about 96% accurate to not dangerously mix up is/isn't, does/doesn't and in my case yes/no (I can't reliably parse the difference in f2f speech nevermind video).
Sorry to be a cynic, I'm tired of this video world and really wish we were more like New Zealand!
Natalya
On 18/06/2020 10:01, Bryan Coleman wrote:
> Hi all,
>
> I thought you might find this useful. It has also been circulated on
> the NADP list:
>
> https://www.ndcs.org.uk/blog/remote-learning-in-higher-education-for-d
> eaf-students/
>
>
> Best wishes
>
> Bryan
>
> Bryan Coleman
>
> Head of Disability & Dyslexia Support Service
>
> Student Support Services
>
> University of Sheffield
>
> www.sheffield.ac.uk/disability <http://www.sheffield.ac.uk/disability>
>
>
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