Claiming Recommendation
As preparation begins for the next phase of the COVID-19 crisis, and as libraries begin to restart operations, EBSCO wants to continue to take steps to provide you with the necessary service and support regarding claiming. Many publishers have experienced various disruptions regarding their print operations and delays are inevitable. As you begin to return to normal operational activities, EBSCO would like to provide the following information to assist you with ensuring your print collections are complete:
• Various academic publishers have advised that they will not be processing claims for the foreseeable future, as they work to catch up on suspended printing and interrupted postal operations. Claims sent to EBSCO for these publishers will not be processed at the present time. Claiming will resume once the publishers advise that they are able to receive and fulfill print claims. For more information regarding what we are hearing from publishers and their status, please visit our COVID Print Status page: https://www.ebsco.com/covid-19-resources/publisher-print-status
• Other publishers, while still accepting claims, are dealing with similar supply chain disruptions. In addition, many libraries are faced with a backlog of printed copies to be checked in, resulting in delayed claiming on the subscriber end. As a result of these challenges, EBSCO recommends that all libraries consider a multi-week pause (4 to 6 weeks for monthly subscriptions) before automated claims settings are reinstated and/or claiming begins in general. This temporary halt will allow libraries time to get issues checked in and publishers to distribute print issues. When you begin claiming again, your EBSCO customer service representative will be available to provide any support or assistance needed.
Please contact your EBSCO representative with any questions.
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