Hi Claire
Having seen this set of user and IT needs from both sides recently,
there's a few things I'd like to add. Firstly, as you hint, sorting out
this stuff begins with an agreed workflow - so that means everyone needs
to agree on how *and who* asks for content changes. Does everyone in the
team ask at once? Is there an agreed process for content development and
strategy in the first place?
If that's sorted, then organising the content development and delivery
workflow should be reasonably easy. On one job I'm working on at the
moment, there are several people at once making both content and site
design change requests, little sense of whose job is which, and we're
fire-fighting the resulting chaos.
Copyright and rights issues also need to be thought about in this
conversation - whatever workflow you use, there needs to be somewhere
that the rights related to the content are recorded.
Back over in client-land, adding a Trello password to all the other ones
that civilians keep forgetting seems to defeat many people. And then, in
local authority IT fiefdoms, Trello and it's like sometimes don't get
through the firewall.
As a consultant working across many different sectors, for me, at the
moment, email, human-centred agreements about designated channels of
comms, and phone calls, seem to work best.
Jon
On 22/01/2020 09:15, Claire Crowley wrote:
> Hello,
>
> Does anyone have a really good workflow/system/process for managing web content requests, from people across the organisation, for your institution's website? Do people use tools like Trello, or a helpdesk, or web forms?
>
> Thanks!
> Claire
>
> Claire Crowley
> Digital Media Assistant
> National Gallery of Ireland
> Merrion Square West
> Dublin 2
> Ireland
> T: +353 (0)1 632 5523
> W: nationalgallery.ie
>
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Jon Pratty, FRSA, MA
Associate Director, MSL Discover
Our Past, Our Future: Creating New Opportunities For Older Creatives in Hastings
http://bit.ly/2rEYqLI
Our Past, Our Future: The Project Moves from Creation to Post Production
http://bit.ly/2LKWwQR
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