Hi,

Our users are going to get very confused whilst these changes are being made, and it is obviously bad timing at the start of term. 

It would be helpful if you could provide brief instructions (pdf) that we can circulate to new students on how to login via Shibboleth (without providing an email address).



Regards,

Sarah P



Sarah Packard | BSc (Hons), MCLIP

Content Delivery Librarian

University Library

  

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-----Original Message-----

From: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]> On Behalf Of Shillum, Chris (ELS-NYC)

Sent: 11 September 2019 21:04

To: [log in to unmask]

Subject: Re: [lis-e-resources] Science Direct login



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Hi everyone



As some of you have noted, we have recently made some updates to the institutional sign in user experience on ScienceDirect. These are part of a set of changes we are making in an effort to solve some long-standing difficulties users have accessing our products, and to ensure that the sign-in and access experience is consistent across all of Elsevier.



I want to take this chance to apologise for any confusion caused as we make these changes, and to reassure you that they do not represent a change in our policies: we have always offered users the ability to access subscribed content by signing in with their institution without having to register for an Elsevier account. Similarly, when users opt to create an Elsevier account and link it to their institutional credentials to access personalised features such as alerts, we have always asked for a minimal set of information comprising name and email address.



In our new approach, we are assuming that users who click the “Sign in” option want to access personalised features provided by an Elsevier account. We ask them for their email upfront so that we can check if they already have an account, and if so, allow them to link their institutional credentials to their existing account. This we hope will reduce a major source of user frustration when users create duplicate accounts inadvertently and then can’t access all of their personalised settings in once place.



Users who want to access content without creating an Elsevier account can click on the “Check Access” button which currently appears on non-subscribed article pages, which will lead them through a flow which allows them to authenticate via their institution and access the content directly and anonymously if that’s their preference.



Early feedback from users and customers has revealed that we need to make further improvements to make this distinction clearer.  We are planning to make the following changes over the new few weeks:

•       Change the wording on the “sign in via institution” screen to explain why we’re asking users for their email

•       Give the users the option to skip the step of creating an Elsevier account if that’s not what they intended to do

•       Improve the visibility of the Check Access option in the ScienceDirect user interface.



We will continue to monitor and make further adjustments as needed, so we welcome any and all feedback on this new approach. Our goal is to make it as quick and convenient as possible for users to access resources by signing in via their institution. Crucially, this is not at the expense of their personal data: we are committed to making access easier while improving, not chipping away at, user privacy. We firmly believe that users should only have to sign in to an Elsevier account if there’s a reason, and a benefit to them.



Thanks



_________________________

Chris Shillum

VP Identity and Platform Strategy

ELSEVIER | Research Products



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