Data Analyst (Data and Insight Analyst), Citizens Advice, Birmingham, UK
In this role you’ll join our data and analysis team to support continuous improvement for a programme which has the potential to impact many people’s lives. You’ll use software packages and processes to assist in the production and analysis of our data, and to provide insights.. These insights will be used to inform improvements and changes we need to make to our design and how we deliver our services.
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. In 2017-18 we helped 2.6 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 25 million times. We help with everything from money issues to problems at work, housing to consumer rights. Now we want to do even more.
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