Hi Edith,
I've logged a call via [log in to unmask] to report the journal article and book chapter PDF issue and got a read receipt notification and so hopefully they'll be able to help.
I'll update the group if they don't reply to everyone - I've asked them if they could report back to this mailing list with an update.
Best wishes,
Helen
Helen Beton
Resources Information Specialist
Kings Norton Library, Building 55
E: [log in to unmask]
T: +44 (0)1234 750111 x3714
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Edith Speller
Sent: 23 January 2019 15:10
To: [log in to unmask]
Subject: Re: [lis-e-resources] Cambridge Core - 404 not found for article PDFs
Thanks all, would encourage others to report to Cambridge too - however I could only find an online form for customer support which hasn't yet emailed me to confirm receipt:
https://www.cambridge.org/core/help/contact
Perhaps the error is specific to IP authenticated access? I haven't tested access via SAML/Shibboleth.
Edith
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lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
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