Insight & Analytics Expert, Severn Trent Water, Coventry, UK
Our Planning and Scheduling department are looking for a new Insight and Analytics Expert to join the team to monitor and provide and develop analytics, business models and portfolio monitoring and support business initiatives and projects.
As an Insight & Analytics Expert role reflects the businesses’ increased focus on customers, and drive to better exploit our data and increase our analysis capability. You will be working in a small specialist team to further develop the customer experience, complaints and unwanted analysis, as well as building on the successes the area has already made in improving customer satisfaction.
A key aspect to this role is utilising specialist technology to help move the organisation from reactive to proactive, by undertaking advanced predictive analytics. Likewise, you will be responsible for understanding, protecting, improving and differentiating customer experience across all touch points that Severn Trent has with its customers.
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