Places for the conference are filling up fast so don't miss out on this year's conference. 
Details of the programme and how to book can be found here https://bit.ly/2NKf3zB


2018 CSGUK Annual Conference - 26th November
I want it all, and I want it now! - Managing changing user expectations of customer services
 
Interactive, Immediate, Individual: expectations of customer services within the online, on-demand economy have soared. Services within libraries are rapidly adapting, and meeting the changing needs and expectations of our users can feel overwhelming. Join colleagues from across the sector at CSGUK’s annual conference as they discuss how their services have developed, and take the opportunity to reflect on the changing expectations of your users. Speakers will discuss the tools they have used to measure expectations, and the changes they have made to services as a result. The student voice will be heard through an insightful panel discussion, and there will be time to share your own problems and devise solutions with other delegates.
 
This year the conference is being hosted by Leeds Beckett University at their new conferencing facilities and it remains excellent value at £100 per delegate. This key event in the calendar is now in its fifth year and is always a sell-out occasion, so book soon to secure your place.
 
Helen Loughran
Leeds Beckett University
on behalf of CSGUK Steering Group

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