Hi Fiona and Vicki,
Many thanks for the information - we do have access via shibboleth at St George's UoL again now too.
Best wishes,
Verity
________________________________________
From: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]> on behalf of MCGARVEY Vicki <[log in to unmask]>
Sent: 23 March 2018 12:06:47
To: [log in to unmask]
Subject: Re: [lis-e-resources] Shibboleth access to ScienceDirect
We seem to be ok here at Staffordshire
_______________________________________________________________________________
Vicki McGarvey, BA (Hons) PGDipILS MEd MCILIP SFHEA, Teaching Excellence Fellow
Learning & Information Services Manager - Collection Management, Research & Digital Resources
The Library, Staffordshire University, Blackstone Building F300, College Road, Stoke-on-Trent
t. 01782 294560 e. [log in to unmask]<mailto:[log in to unmask]>
[Description: Description: Description: Customer Service Excellence - The Government Standard]
[cid:image002.jpg@01D3C29F.6A2CDCF0]
From: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]> On Behalf Of Fiona Tinto
Sent: 23 March 2018 12:02
To: [log in to unmask]
Subject: Re: [lis-e-resources] Shibboleth access to ScienceDirect
Hi Verity,
Just an FYI that Strathclyde has reappeared in the institution list dropdown (as has St George’s, University of London) so Shibboleth login is working for us once more. I have passed this information on to our account manager at Elsevier but advised that I still want to speak to the relevant department to discuss the problem as I want reassurance that they have identified and resolved the problem and are confident that it won’t recur again (again). I’m going to leave all our links going through EZproxy until I have confirmation on this.
Ta,
Fiona
Fiona Tinto
E-Resources Librarian
University of Strathclyde Library
Email: [log in to unmask]<mailto:[log in to unmask]>
Tel: 0141 548 4459
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Verity Allison
Sent: 22 March 2018 14:47
To: [log in to unmask]<mailto:[log in to unmask]>
Subject: Re: [lis-e-resources] Shibboleth access to ScienceDirect
Hi Fiona and Dom,
Many thanks for your responses – I have contacted our account manager too, as you say hopefully they can direct it to the right team.
It does appear that we have the same problem. Unfortunately the NHS groups are different sets of users and resources, but many thanks for taking the time to investigate.
Best wishes,
Verity
__
Verity Allison
Journals and E-resources Librarian
Library Services
St George’s University of London
Direct dial: 020 8725 5344
Ext: 5344
[My work pattern is Monday-Friday 8am-3pm]
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Fiona Tinto
Sent: 22 March 2018 13:45
To: [log in to unmask]<mailto:[log in to unmask]>
Subject: Re: [lis-e-resources] Shibboleth access to ScienceDirect
Hi Verity/Dom,
We are experiencing problems at Strathclyde too. For us ‘Strathclyde’ has disappeared from the dropdown of institutions which you can select for Shibboleth login. It’s affecting Reaxys, Scopus and Engineering Village too (so I assume all Elsevier products).
I have checked from our Guest WiFi and ‘St George’s University of London’ doesn’t appear in the dropdown either, though a couple of St George’s NHS options do. Brunel does appear.
We actually had this problem on Friday week before last – it mysteriously sorted itself on the Friday evening so we were none the wiser about what had gone wrong. In the absence of the Support Center I have contacted our account manager at Reaxys and asked him to forward my enquiry to the right people. In the meantime I’ve switched all our catalogue and LibGuides records over to EZproxy to support off-campus access until Shibboleth is available for us again.
Fiona
Fiona Tinto
E-Resources Librarian
University of Strathclyde Library
Email: [log in to unmask]<mailto:[log in to unmask]>
Tel: 0141 548 4459
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Dominic Benson
Sent: 22 March 2018 12:56
To: [log in to unmask]<mailto:[log in to unmask]>
Subject: Re: [lis-e-resources] Shibboleth access to ScienceDirect
Hello Verity
I was redirected successfully via Shibboleth, both on campus and via 4G. Are you using this syntax:
https://auth.elsevier.com/ShibAuth/institutionLogin?entityID=https%3A%2F%2Fyouridp.sgul.ac.uk%2Fsubpath&appReturnURL=https%3A%2F%2Fwww.sciencedirect.com
Kind regards,
Dom Benson
Analytics & Discovery Officer, Library, Information Services
Brunel University London | T +44(0)1895 266143
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Verity Allison
Sent: 22 March 2018 12:44
To: [log in to unmask]<mailto:[log in to unmask]>
Subject: [lis-e-resources] Shibboleth access to ScienceDirect
Hello,
We are currently get an error message when trying to login to sciencedirect via Shibboleth, and Elsevier’s helpdesk appears to be down too – are any other institutions experiencing problems?
Thanks in advance,
Verity
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lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
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