Hi Kate (& all)
We experienced a similar situation in South London where we embedded the survey questions within a longer user satisfaction survey being conducted across 10 organisations. There was a really good response rate but we got the impression that the respondents weren’t always thinking of a single critical incident / intervention in the way that the survey was designed. This meant that there was positive feedback but the validity of the results can be questioned. Some respondents were interpreting a specific service e.g. literature search differently in so far as responses reflected both mediated and self-conducted literature searches.
If you are using your own survey collection tool (e.g. surveymonkey), you could create a seperate survey depending on which service (information skills training, document supply etc.) you want to gather data for and simply remove the question where respondents select what service they have had. As long as the other generic questions remain the same / in the same order it will be fine for the national collation tool. This would provide more accurate results but could potentially provide more administrative challenges as you might end up with 9 separate surveys with their own unique links to cover each intervention. When you submit the data via the KfH Generic Questionnaire Data Submission online form at http://kfh.libraryservices.nhs.uk/impact-generic-questionnaire-data-submission/ you can indicate which services your data collection relates to.
One success we have had locally is incorporating a separate free-text box in the survey after the set questions, as well as boxes for contact details for following up. This free text box can be used to ask respondents for some additional information about the actual impact and helps you to identify examples which are worth exploring for an impact case study. These additional questions can be removed when submitting to KfH.
Kind regards
Doug
Doug Knock
Library & Knowledge Services Manager
PRUH Education Centre Library
Postgraduate Medical & Dental Education (PGMDE)
Kings College Hospital NHS Foundation Trust
Tel: 01689 864305
Fax: 01689 864307
E-mail: [log in to unmask]
Access PRUH Education Centre Library catalogue online at: https://pruh.koha-ptfs.co.uk/
|