Workflow Data & Insight Analyst, British Gas
The Workflow Data & Insight Analyst will support and design UK Business Workflow across Credit & Collections. The analyst will be a business and technical expert in their field and will work closely with other teams within Workflow, Collections Strategy, Credit &Collections Operations and Continuous Improvement.
You will ensure that regular workflows are delivered to schedule and specification, mitigating the impact of potential issues such as system disruptions and the availability of personnel. You will do this by acting as the primary point of contact for your workflow customers in the business, dealing with workflow queries, day to day issues and routine requests in a way that drives high customer satisfaction and a service orientated environment. You will also liaise with your business stakeholders to gather, assess, confirm and document in detail the requirements for changes and projects to ensure they are effectively delivered by other members of the workflow team.
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