You should get a more detailed error message logged in the bb-services log
file. If not, try adding a custom parameter of debug=true to the launch;
this should cause the more technical error to be displayed to be user.
Stephen
On 27 November 2017 10:46:29 a.m. Tom Salyers <[log in to unmask]>
wrote:
> Hi, Stephen.
>
> We've got a test environment with a more recent version of the building
> block installed (3.2.1), which I decided to test with before trying to
> update the one on our staging server. It's behaving even more oddly. The
> LTI settings are (as far as I can tell) identical to the other system, but
> one course with a couple of existing WebPA links will connect and show me
> the WebPA page in a frame as you'd expect. Any subsequent links we add,
> though, come back with a "Sorry, there was an error connecting you to the
> application" message, and I can't find any indication of what's wrong in
> the logs.
>
> As far as I can see, the WebPA server has everything installed that it
> needs; MySQL has the proper tables set up, the PHP extension is installed
> where it needs to be, and so on. Do you have any idea what might be going
> on? Thanks in advance--this one is stumping me a bit.
>
> --
> Tom Salyers
> VLE Developer
>
> The University of Sheffield
> Corporate Information & Computing Services (CiCS)
> 10-12 Brunswick Street
> Sheffield, S10 2FN
> Tel: 0114 222 1141
> [log in to unmask]
>
> On Thu, Nov 16, 2017 at 9:56 AM, Stephen P Vickers <
> [log in to unmask]> wrote:
>
>> Yes, settings are not lost when the building block is deleted or updated.
>>
>> Stephen
>>
>> On 16/11/17 09:24, Tom Salyers wrote:
>>
>>> Stephen--
>>>
>>> Regarding updating the LTI building block...will it retain its existing
>>> tool settings? Or if not, is there a way to export them all?
>>>
>>> --
>>> Tom Salyers
>>> VLE Developer
>>>
>>> The University of Sheffield
>>> Corporate Information & Computing Services (CiCS)
>>> 10-12 Brunswick Street
>>> Sheffield, S10 2FN
>>> Tel: 0114 222 1141
>>> [log in to unmask] <mailto:[log in to unmask]>
>>>
>>> On Tue, Nov 14, 2017 at 3:42 PM, Smith, John <[log in to unmask]
>>> <mailto:[log in to unmask]>> wrote:
>>>
>>> Hi Tom
>>>
>>>
>>> ?Ha ha, sorry I didn't notice that. It does seem strange though that
>>> you are experiencing LTI issues with 2 system at a similar time...
>>>
>>>
>>> Regards,
>>>
>>> John Smith
>>> Learning Technologist | School of Health & Life Sciences
>>>
>>> T: +44 (0)141 331 3989 <tel:+44%20141%20331%203989> | E:
>>> [log in to unmask] <mailto:[log in to unmask]>
>>> Glasgow Caledonian University, Cowcaddens Road, Glasgow, G4 0BA,
>>> Scotland, United Kingdom
>>>
>>> **** Please note all Learning and Teaching enquiries MUST be sent to
>>> our shared Blended Learning inbox at [log in to unmask]
>>> <mailto:[log in to unmask]> and one of the School Learning
>>> Technologists will respond. ****
>>> ------------------------------------------------------------
>>> ------------
>>> *From:* WebPA <[log in to unmask] <mailto:[log in to unmask]>>
>>> on behalf of Tom Salyers <[log in to unmask]
>>> <mailto:[log in to unmask]>>
>>> *Sent:* 14 November 2017 15:38
>>>
>>> *To:* [log in to unmask] <mailto:[log in to unmask]>
>>> *Subject:* Re: Blackboard integration
>>> Hi, John.
>>>
>>> Heh. Yeah, that's actually me there. I'm having the same problem in
>>> two places, it seems.
>>>
>>> --
>>> Tom Salyers
>>> VLE Developer
>>>
>>> The University of Sheffield
>>> Corporate Information & Computing Services (CiCS)
>>> 10-12 Brunswick Street
>>> <https://maps.google.com/?q=10-12+Brunswick+Street%0D+Sheffi
>>> eld,+S10&entry=gmail&source=g>
>>> Sheffield, S10
>>> <https://maps.google.com/?q=10-12+Brunswick+Street%0D+Sheffi
>>> eld,+S10&entry=gmail&source=g>
>>> 2FN
>>> Tel: 0114 222 1141
>>> [log in to unmask] <mailto:[log in to unmask]>
>>>
>>> On Tue, Nov 14, 2017 at 3:35 PM, Smith, John <[log in to unmask]
>>> <mailto:[log in to unmask]>> wrote:
>>>
>>> Here's a link
>>> http://www.xerte.org.uk/index.php?option=com_kunena&view=top
>>> ic&catid=10&id=1403&Itemid=759&lang=en#4796
>>> <http://www.xerte.org.uk/index.php?option=com_kunena&view=
>>> topic&catid=10&id=1403&Itemid=759&lang=en#4796>
>>> ?
>>>
>>>
>>> Regards,
>>>
>>> John Smith
>>> Learning Technologist | School of Health & Life Sciences
>>>
>>> T: +44 (0)141 331 3989 <tel:+44%20141%20331%203989> | E:
>>> [log in to unmask] <mailto:[log in to unmask]>
>>> Glasgow Caledonian University, Cowcaddens Road, Glasgow, G4 0BA,
>>> Scotland, United Kingdom
>>>
>>> **** Please note all Learning and Teaching enquiries MUST be
>>> sent to our shared Blended Learning inbox at [log in to unmask]
>>> <mailto:[log in to unmask]> and one of the School Learning
>>> Technologists will respond. ****
>>> ------------------------------------------------------------
>>> ------------
>>> *From:* WebPA <[log in to unmask]
>>> <mailto:[log in to unmask]>> on behalf of Tom Salyers
>>> <[log in to unmask] <mailto:[log in to unmask]>>
>>> *Sent:* 14 November 2017 15:32
>>> *To:* [log in to unmask] <mailto:[log in to unmask]>
>>> *Subject:* Re: Blackboard integration
>>> I'll have to check with my coworkers, but I think no one is
>>> entirely sure when it stopped working properly, unfortunately--I
>>> get the impression WebPA wasn't heavily used (if it was used at
>>> all) over the summer. I'll try updating the building block and
>>> I'll let you know what happens.
>>>
>>> --
>>> Tom Salyers
>>> VLE Developer
>>>
>>> The University of Sheffield
>>> Corporate Information & Computing Services (CiCS)
>>> 10-12 Brunswick Street
>>> <https://maps.google.com/?q=10-12+Brunswick+Street%0D+Sheffi
>>> eld,+S10&entry=gmail&source=g>
>>> Sheffield, S10
>>> <https://maps.google.com/?q=10-12+Brunswick+Street%0D+Sheffi
>>> eld,+S10&entry=gmail&source=g>
>>> 2FN
>>> Tel: 0114 222 1141
>>> [log in to unmask] <mailto:[log in to unmask]>
>>>
>>> On Tue, Nov 14, 2017 at 3:23 PM, Stephen P Vickers
>>> <[log in to unmask]
>>> <mailto:[log in to unmask]>> wrote:
>>>
>>> I see no reason why it should not be working with that
>>> version of Learn 9. Have you seen it working since
>>> upgrading to Q2 2017? However, the version of the building
>>> block is now 2.5 years old, I would recommend that you try
>>> updating this to see if that has any effect.
>>>
>>> Stephen
>>>
>>> On 14/11/17 15:14, Tom Salyers wrote:
>>>
>>> Installation details in Blackboard says we're running
>>> 3200.0.2-rel.37+f07d42b, and the BasicLTI building block
>>> version is 3.1.0.
>>>
>>> --
>>> Tom Salyers
>>> VLE Developer
>>>
>>> The University of Sheffield
>>> Corporate Information & Computing Services (CiCS)
>>> 10-12 Brunswick Street
>>> <https://maps.google.com/?q=10
>>> -12+Brunswick+Street+%0D+Sheffield,+S10&entry=gmail&source=g>
>>> Sheffield, S10
>>> <https://maps.google.com/?q=10
>>> -12+Brunswick+Street%0D+Sheffield,+S10+%3Chttps://maps.
>>> google.com/?q%3D10-12%2BBrunswick%2BStreet%250D%2BSheffield,
>>> %2BS10%26entry%3Dgmail%26source%3Dg%3E&entry=gmail&source=g>
>>> 2FN
>>> Tel: 0114 222 1141
>>> [log in to unmask]
>>> <mailto:[log in to unmask]>
>>> <mailto:[log in to unmask]
>>> <mailto:[log in to unmask]>>
>>>
>>> On Tue, Nov 14, 2017 at 3:10 PM, Stephen P Vickers
>>> <[log in to unmask]
>>> <mailto:[log in to unmask]>
>>> <mailto:[log in to unmask]
>>> <mailto:[log in to unmask]>>> wrote:
>>>
>>> What version of Learn 9 are you running and what
>>> version of the
>>> BasicLTI building block is installed?
>>>
>>> Stephen
>>>
>>> On 14/11/17 15:08, Tom Salyers wrote:
>>>
>>> Hi, Stephen.
>>>
>>> I know we had an upgrade back in mid-August,
>>> but I'll have to
>>> check to see if we've had any subsequent
>>> updates. We're using
>>> the BasicLTI building block, and as far as I
>>> can tell, all of
>>> the connections to the other tools are working
>>> all right with
>>> the exception of two--a second one to WebPA
>>> we've set up for
>>> testing (which doesn't work at all), and a link
>>> to Xerte.
>>> (Incidentally, the Xerte link is exhibiting
>>> some of the same
>>> persistent-link, one-entry-per-course behavior.
>>> I don't know if
>>> there's some connection between the tw
>>> <https://maps.google.com/?q=th
>>> ere's+some+connection+between+the+tw&entry=gmail&source=g>o
>>> problems.)
>>>
>>> --
>>> Tom Salyers
>>> VLE Developer
>>>
>>> The University of Sheffield
>>> Corporate Information & Computing Services (CiCS)
>>> 10-12 Brunswick Street
>>> <https://maps.google.com/?q=10
>>> -12+Brunswick+Street+%0D+%C2%A0+%C2%A0+%C2%A0+%C2%A0+Sheffi
>>> eld,+S10&entry=gmail&source=g>
>>> Sheffield, S10
>>> <https://maps.google.com/?q=10
>>> -12+Brunswick+Street+%0D+%C2%A0+%C2%A0+%C2%A0+%C2%A0+Sheffi
>>> eld,+S10&entry=gmail&source=g>
>>> 2FN
>>> Tel: 0114 222 1141
>>> [log in to unmask]
>>> <mailto:[log in to unmask]>
>>> <mailto:[log in to unmask]
>>> <mailto:[log in to unmask]>>
>>> <mailto:[log in to unmask]
>>> <mailto:[log in to unmask]>
>>> <mailto:[log in to unmask]
>>> <mailto:[log in to unmask]>>>
>>>
>>>
>>> On Tue, Nov 14, 2017 at 3:02 PM, Stephen P
>>> Vickers
>>> <[log in to unmask]
>>> <mailto:[log in to unmask]>
>>> <mailto:[log in to unmask]
>>> <mailto:[log in to unmask]>>
>>> <mailto:[log in to unmask]
>>> <mailto:[log in to unmask]>
>>>
>>> <mailto:[log in to unmask]
>>> <mailto:[log in to unmask]>>>> wrote:
>>>
>>> This sounds like very odd behaviour.
>>>
>>> Has your Learn server been updated
>>> recently? Are you using the
>>> BasicLTI building block to connect to
>>> WebPA, or the core LTI
>>> functionality in Learn 9, or something
>>> else? Are all other LTI
>>> connections configured in the same way
>>> working?
>>>
>>> Stephen
>>>
>>>
>>> On 14/11/17 14:48, Tom Salyers wrote:
>>>
>>> Hello, all.
>>>
>>> We've got an odd problem with our
>>> WebPA installation, or
>>> possibly with the way our Blackboard
>>> system is talking
>>> to it,
>>> and I hope someone can give me an idea
>>> of what's going on.
>>>
>>> After working normally for a while,
>>> recently (within
>>> the last
>>> five to six months) WebPA has started
>>> behaving
>>> unexpectly. You
>>> can still create a form and assessment
>>> and link to them
>>> from a
>>> course in Blackboard, but then:
>>>
>>> - Any subsequent WebPA entries created
>>> in that course
>>> will point
>>> to the same assessment as the previous
>>> one.
>>>
>>> - Any changes in one entry will be
>>> reflected in the
>>> other(s).
>>>
>>> - Only one column will be created in
>>> the grade centre,
>>> regardless of how many WebPA entries
>>> are on the course.
>>>
>>> This is just an educated specul
>>> <https://maps.google.com/?q=%C
>>> 2%A0+%C2%A0+%C2%A0+%C2%A0+This+is+just+an+educated+specul&
>>> entry=gmail&source=g>ation--I'm
>>> new to WebPA, and
>>> new-ish to Blackboard--but it sounds
>>> as if an initial
>>> database
>>> record is being created when the first
>>> WebPA link is
>>> created,
>>> and then every link after that points
>>> to the same record.
>>>
>>> I could be wrong, of course. Has
>>> anyone had a similar
>>> problem,
>>> or have any insight to what might be
>>> going on? Thanks
>>> in advance.
>>>
>>> --
>>> Tom Salyers
>>> VLE Developer
>>>
>>> The University of Sheffield
>>> Corporate Information & Computing
>>> Services (CiCS)
>>> 10-12 Brunswick Street
>>> <https://maps.google.com/?q=10
>>> -12+Brunswick+Street+%0D+%C2%A0+%C2%A0+%C2%A0+%C2%A0+%C2%
>>> A0%C2%A0+%C2%A0+%C2%A0+%C2%A0+Sheffield,+S10&entry=gmail&source=g>
>>> Sheffield, S10
>>> <https://maps.google.com/?q=10
>>> -12+Brunswick+Street+%0D+%C2%A0+%C2%A0+%C2%A0+%C2%A0+%C2%
>>> A0%C2%A0+%C2%A0+%C2%A0+%C2%A0+Sheffield,+S10&entry=gmail&source=g>
>>> 2FN
>>> Tel: 0114 222 1141
>>> [log in to unmask]
>>> <mailto:[log in to unmask]>
>>> <mailto:[log in to unmask]
>>> <mailto:[log in to unmask]>>
>>> <mailto:[log in to unmask]
>>> <mailto:[log in to unmask]>
>>> <mailto:[log in to unmask]
>>> <mailto:[log in to unmask]>>>
>>> <mailto:[log in to unmask]
>>> <mailto:[log in to unmask]>
>>> <mailto:[log in to unmask]
>>> <mailto:[log in to unmask]>>
>>> <mailto:[log in to unmask]
>>> <mailto:[log in to unmask]>
>>> <mailto:[log in to unmask]
>>> <mailto:[log in to unmask]>>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Glasgow Caledonian University is a registered Scottish charity,
>>> number SC021474
>>>
>>>
>>>
>>>
>>> Glasgow Caledonian University is a registered Scottish charity,
>>> number SC021474
>>>
>>>
>>>
|