Hi everyone
I have a question specifically for libraries who do not limit the number of ILL requests per person overall.
What happens when an individual makes an inordinate amount of ILL requests?
Have you had experience of such a requester, and did you do anything to curb their requests, or just let it play out?
Anecdotes, policies and general tips welcome. I have a couple of overactive requesters at the moment, and I'm trying to figure out the best way to handle the situation.
Thanks for your help
Best
Kip
Kip Darling
Library Supervisor
Inter-Library Loans
Birmingham City University (QM/C48)
Curzon Library, C137
4 Cardigan St
Birmingham
B4 7BD
T: 0121 331 5295
E: [log in to unmask]
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