Yes, I had a couple of recent reports that access via Shibboleth authentication is also misbehaving. I have not seen the [SD-008] error message but I did note an intermittent problem with our logo not appearing and sometimes an error message such as: "No profile handler configured for request at path: /Shibboleth/SSO&prevURL=https:/www.sciencedirect.com/user/router/shib".
A temporary remedy might be to ask the user to delete all elsevier.com and sciencedirect.com cookies or close the browser and start a new session. One user was successful via EZproxy.
However, there was also a report on the EZproxy list that the search facility on the new style web pages will not maintain the proxy session, for example:
...login?url=http://www.sciencedirect.com/journal/journal-of-surgical-education
Kind regards,
Dom Benson
E-resources Librarian, Library, Information Services
Brunel University London | T +44(0)1895 266143
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Perry Helga (RKB) Electronic Systems & Resources Librarian
Sent: 03 August 2017 16:18
To: [log in to unmask]
Subject: Re: [lis-e-resources] ScienceDirect issues
This problem has been around for a few days now. I contacted ScienceDirect on Monday regarding OpenAthens authentication issues and had an e-mail back to say they are working on things.
Helga J. Perry, Electronic Systems & Resources Librarian
Clinical Sciences Library
University Hospital
Coventry CV2 2DX
02476 968827 ; [log in to unmask] ; Twitter @UHCWLibrary)
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-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Matthew Barnes
Sent: 03 August 2017 16:17
To: [log in to unmask]
Subject: [lis-e-resources] ScienceDirect issues
Hello
Anyone out there having problems accessing Science Direct? Access seems hit and miss today depending on browser and now getting error 'Sorry, your request can't be processed due to a system problem. Contact the Help Desk if the problem persists. [SD-008]'
Thanks
Matthew Barnes
Senior Library Assistant (Acquisitions & E-resources) Lancaster University Library Lancashire
LA1 4YH
Tel: 01524-593801
e-mail: [log in to unmask]
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
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