The Art of Influence and Conflict Management Thursday 29th June 2017 Derby Art House
Achieving your goals at work means gaining the co-operation and commitment of others both within and beyond your own organisation.
LIEM is offering a one-day training event for staff working in library, information and archives services to help you:
• Increase your personal influence and build working relationships
• Develop an influencing strategy for critical events and projects
• Adapt your behaviour to manage conflicting views and demands
• Decide when and how to make your case assertively or negotiate a workable compromise
Outline Content
Effective influencing – 3 key ingredients
Successful working relationships
Influencing strategy
‘Behaviour breeds behaviour’
Faced with conflicting views & demands – identifying the issues Deciding how to proceed – which conflict mode?
Making your case assertively or Negotiating a workable compromise – case studies Personal action planning
Through practical exercises, group discussion, and personal action planning the course will help you develop a range of practical skills and tools to gain the co-operation of others and to create effective and professional working relationships.
The training day will be held at the newly opened Derby Art House running 9.30 – 16.45
Lunch will be provided. Coffee and refreshments will be available on arrival from 9.15 am and throughout the day.
Twelve places are available. To book a place please e-mail [log in to unmask]
Costs: £70 for LIEM members (£90 for non-LIEM members).
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