EBSCO Information Services is looking to expand its European team of Library Service Engineers with two new team members. One team member to be located in the United Kingdom covering the UK, Ireland and Scandinavia and one team member to be located in the Netherlands, covering the Netherlands, Belgium & Luxembourg.
EBSCO’s Library Service Engineers are dedicated to ensuring customer success, through effective consulting on all aspects of EBSCO’s Software as a Service (SaaS) product lines, active hands-on implementation support and through development of custom applications and features, to meet client needs.
By joining EBSCO’s team of Library Service Engineers, you’ll be joining over 3300 employees worldwide, supporting EBSCO’s premium online information resources, used by tens of thousands of institutions worldwide. You’d be supporting products such as EBSCO Discovery Service, Publication Finder, Full Text Finder, Stacks Library Websites, FOLIO and many more (see http://bit.ly/2peNtyc )
Your Primary Responsibilities would include:
• Regional/Market authoritative expert on technology aspects of EBSCO’s Software as a Service platform functionality, competition, trends.
• Conduct pre-sales presentations (to small and large audiences) and clear written responses to Requests for Information (RFI) or related inquiries.
• Create and manage demos, prototypes, and documentation (e.g. app instructions, regular status updates to management).
• Establish strong relationships with Sales & Customer Support teams and customer staff; supporting the evaluation/trial process, initial post-sales support/nurturing, troubleshooting and resolving customer specific advanced technical issues.
• Contribute to the app development process with varying levels of: customer requirements definition, coding, testing, documentation, and management.
To learn more about this exciting opportunity visit:
• http://bit.ly/2qk50oM (Library Service Engineer for UK, Ireland & Nordics)
• http://bit.ly/2pWkBJS (Library Service Engineer for BeNeLux)
or contact:
Claus Wolf
Sr. Manager, Library Service Engineer Europe & Latin America
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+49 6162 9699777 (office)
+49 171 2204718 (mobile)
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