Hello all,
We've come through the first quarter of 2017 already, and the time has 
come for the fourth start-of-the-month review. So with GridPP38 just 
around the corner let's look at what GGUS has for the UK...

30 UK tickets this month

SUSSEX
https://ggus.eu/?mode=ticket_info&ticket_id=122772 (11/7/16)
Atlas webdav/xroot ticket. Any luck, or would you like a hand at GridPP 
this week? On hold (26/1)

https://ggus.eu/?mode=ticket_info&ticket_id=125503 (9/12/16)
Sno+ ticket about file access problems due to a wrong SE name in the 
LFC. Any word on this too? I think a plan was put in place. In progress 
(30/1)

RALPP
https://ggus.eu/?mode=ticket_info&ticket_id=126902 (2/3)
CMS ticket, I got a bit lost trying to follow it but a moot point as CMS 
indicate it can be closed. In progress (3/4)

BRISTOL
https://ggus.eu/?mode=ticket_info&ticket_id=126864 (28/2)
Request to enable LZ, Daniela has provided the requested information. In 
progress (31/3)

https://ggus.eu/?mode=ticket_info&ticket_id=126865 (28/2)
A CMS ticket from Daniela, concerning ipv6 transfer failures to/from 
Bristol. Things were looking better, although there is an outstanding 
question that Winnie highlighted about the CERN setup that perhaps 
Duncan or someone could answer? In progress (31/3)

BIRMINGHAM
https://ggus.eu/?mode=ticket_info&ticket_id=127319 (27/3)
A low-availability ticket. Whilst these are boring it needs to be tended 
(i.e. put In Progress or On Hold). Assigned (27/3)

GLASGOW
https://ggus.eu/?mode=ticket_info&ticket_id=124052 (25/9)
LHCB ticket concerning incorrect job publishing, to be fixed in the next 
generation of ARC CEs deployed at Glasgow. Sadly the time has come for 
another update, even if it's a totally dry one. On Hold (31/1)

https://ggus.eu/?mode=ticket_info&ticket_id=127160 (16/3)
An availability ticket. Nothing more to say then that. On hold (16/3)

SHEFFIELD
https://ggus.eu/?mode=ticket_info&ticket_id=127210 (19/3)
Atlas transfer timeout failures. After coming out of downtime failures 
persist. Perhaps a similar problem to what we saw at Lancaster last 
week? As per the post to the storage list those issues were apparently 
soothed by increasing the DPM threads. In progress (3/4)

MANCHESTER
https://ggus.eu/?mode=ticket_info&ticket_id=127464 (3/4)
A very fresh atlas deletion error ticket. In progress (3/4)

https://ggus.eu/?mode=ticket_info&ticket_id=127384 (29/3)
LSST authorisation failure ticket. Alessandra has tracked down hopefully 
all the config errors that crept in during the move from svn to git. 
Hopefully this is nearly sorted. In progress (31/3)

LIVERPOOL
https://ggus.eu/?mode=ticket_info&ticket_id=124819 (3/11/16)
AFS ticket. After the firewall ports were opened the submitter provided 
some feedback, but no news back from the site. Perhaps just put this 
ticket out of its misery (like what will soonish happen for AFS itself)? 
In progress (13/2)

https://ggus.eu/?mode=ticket_info&ticket_id=127353 (28/3)
Steve bravely rolled out a small Centos7 test cluster and Sno+ job 
accidentally landed on it - they kept it that way to test things out but 
sadly it looks like their tests failed and have asked for their jobs to 
not land on the test cluster anymore. In progress (2/4)

https://ggus.eu/?mode=ticket_info&ticket_id=126956 (6/3)
Availability ticket due to the annoying ARC monitoring issues. On hold 
(27/3)

QMUL
https://ggus.eu/?mode=ticket_info&ticket_id=127352 (28/3)
Icecube jobs failing on a QM GPU node - the likely cause has been 
spotted (old AMD libs sitting on the system with a new nvidia card in 
it) but it might be a little while till this is fixed. Dan has proposed 
using this as an opportunity to roll out a Centos7 test node which 
Icecube were okay with. In progress (31/3)

https://ggus.eu/?mode=ticket_info&ticket_id=127144 (15/3)
LHCB saw problems with ce04, which Dan reckons were caused by load and 
has asked if there are still problems. Waiting for reply (31/3)

https://ggus.eu/?mode=ticket_info&ticket_id=126261 (30/1)
A biomed ticket for ce04, although they rechecked if this was still a 
problem during the aforementioned load problems. There seems to be other 
errors too though- maybe related to the biomed infrastructure? In 
progress (31/3)

https://ggus.eu/?mode=ticket_info&ticket_id=126650 (15/2)
cern@school errors due to a misconfig in the VO usernames (slurm only 
does lowercase usernames!). Dan has rolled out the new users and Daniela 
has rolled out some tests jobs. In progress (31/3)

https://ggus.eu/?mode=ticket_info&ticket_id=127445 (1/4)
Another biomed submission error ticket, I'm not sure if this is a 
duplicate of 126261. It looks like a similar error (on ce5 this time 
though). Assigned (1/4)

BRUNEL
https://ggus.eu/?mode=ticket_info&ticket_id=127117 (13/3)
A request from CMS to upgrade the spacemon client. Raul was on it. Any 
luck with this? Although I've just remembered that Raul is in a 
different hemisphere so that question might fall on a deaf inbox. In 
progress (14/3)

https://ggus.eu/?mode=ticket_info&ticket_id=127126 (14/3)
Availability ticket, again by the looks of it due to the ARC monitoring 
playing up. On hold (27/3)

TIER 1
https://ggus.eu/?mode=ticket_info&ticket_id=127251 (21/3)
A ticket from an atlas user concerning transfers into castor have 
trouble and some errors the user is seeing. John has requested more 
information as the files themselves seem present and correct, but 
someone who has some idea as to what the error messages listed by the 
submitter mean would be handy. Waiting for reply (27/3)

https://ggus.eu/?mode=ticket_info&ticket_id=127449 (2/4)
One of the RAL ARCs wasn't working well for LHCB - but the problems 
appear to have passed and the ticket can be closed now. In progress (3/4)

https://ggus.eu/?mode=ticket_info&ticket_id=126905 (2/3)
CVMFS commissioning for the SOLID experiment. With effort from Daniela 
and Catalin things all look to be working for solid now with 
/cvmfs/solidexperiment.egi.eu exported nicely and uploadable to by the 
VO. Looks like another ticket can be closed. Waiting for reply (29/3)

https://ggus.eu/?mode=ticket_info&ticket_id=127388 (29/3)
LHCB troubles accessing some files at RAL. Have these issues passed with 
the other castor problems from the weekend? In progress (3/4)

https://ggus.eu/?mode=ticket_info&ticket_id=127240 (21/3)
CMS request to run staging tests in prep for Run 2. There was a request 
from CMS for access to some monitoring plots, I assume for the transfer 
rates between buffers, but it wasn't very clear. In progress (27/3)

https://ggus.eu/?mode=ticket_info&ticket_id=126184 (26/1)
Atlas request for site monitoring input. Alessandra went over this in 
last week's atlas uk meeting. It's not too late to have your say in the 
google docs. In progress (7/2)

https://ggus.eu/?mode=ticket_info&ticket_id=124876 (7/11)
ROD ticket concerning tests to the RAL echo instance. Alastair's counter 
ticket 
(https://www.ggus.org/index.php?mode=ticket_info&ticket_id=125026) 
hasn't had an update since last year - I think it needs a kick. On Hold 
(1/1)

https://ggus.eu/?mode=ticket_info&ticket_id=117683 (18/11/15)
Castor Glue 2 publishing. Rob reported some good progress. On Hold (2/3)

NGI
https://ggus.eu/?mode=ticket_info&ticket_id=126808 (24/2)
WMS usage ticket - mainly involving Imperial and the Tier 1. There was 
some worry from Daniela regarding the closure of old WMS tickets due to 
it being "no longer supported", but there were reassurances that 
security bugs would be fixed. Are you feeling reassured? In progress (20/3)

And that's all the tickets! I'll hopefully catch many of you in Brighton 
later this week!

Cheers,
Matt