Hello Alison,
This is Jon Agland from the UK federation team at Jisc.
I was dealing with the call raised with us by your colleague Hannah.
I have copied you and Hannah into a message back to the Sage support
team and the support team of Atypon who appear to be involved in the
delivery of the UK federation access on behalf of Sage, to see if they
are able to help us.
If you are able to provide me with any details [in response to the
ticket] such as errors, screenshots, or links that are being referred
to then that would assist us in investigating.
Cheers,
Jon
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