Hi Alison,
There is a reply from Jon Agland at JISC, but for some reason his message is not going across on the list.
I have tried to "fix" it, but that probably did not really work. Please find Jon's message below:
Hello Alison,
This is Jon Agland from the UK federation team at Jisc.
I was dealing with the call raised with us by your colleague Hannah.
I have copied you and Hannah into a message back to the Sage support team and the support team of Atypon who appear to be involved in the delivery of the UK federation access on behalf of Sage, to see if they are able to help us.
If you are able to provide me with any details [in response to the ticket] such as errors, screenshots, or links that are being referred to then that would assist us in investigating.
Cheers,
Jon
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Hope this helps!
Kind regards,
Yann
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