Hello all,
Once again I'm somehow surprised by the unyielding passage of time, as
we come to the second monthly full ticket review of 2017. It's
definitely, definitely not the New Year anymore!

21 Open UK tickets this month.

SUSSEX
https://ggus.eu/?mode=ticket_info&ticket_id=125503 (9/12/16)
Sno+ file download failure ticket, due to the wrong SE name in the LFC
for the files. Jeremy M reports that he is looking into created a DNS
alias and asking the CA sage (aka Jens) to shape the necessary
certificate. In progress (30/1)

https://ggus.eu/?mode=ticket_info&ticket_id=122772 (11/7/16)
Webdav/xroot deployment ticket from atlas. Jeremy M reports the
appointment of their new admin, which is great stuff. This is one of the
first things on his todo list. I'll repeat the usual "we're here to
help" message. No point suffering in silence! On hold (26/1)

RALPP
https://ggus.eu/?mode=ticket_info&ticket_id=125743 (27/12/16)
An availability ticket. A few blips on the nagios page, but I don't
think there's anything to see here really. On Hold (29/1)

https://ggus.eu/?mode=ticket_info&ticket_id=125815 (5/1)
Atlas ticket regarding space not being released after deletion. Chris
has beaten his dcache into shape, and asked for the deletions to be
re-attempted. Waiting for reply (30/1)

OXFORD
https://ggus.eu/?mode=ticket_info&ticket_id=126371 (4/2)
Atlas transfer failures. Kashif spotted that the dpm-gsiftp daemon and
failed, and got it back up. I suspect this ticket it can be closed if
the daemon is stable? In progress (4/2)

https://ggus.eu/?mode=ticket_info&ticket_id=121924 (2/6/16)
Perfsonar rate ticket? Any news? If not, is there likely to be any? On
Hold (5/12/16)

https://ggus.eu/?mode=ticket_info&ticket_id=125822 (5/1)
The Oxford edition of the "Space not released after deletion" issue.
Kashif too has been tinkering his SE, tweaking and (re-)starting httpd
daemons and asks for a fresh list of files to check. Waiting for reply
(27/1)

BIRMINGHAM
https://ggus.eu/?mode=ticket_info&ticket_id=126131 (24/1)
Availability ticket. The numbers are on the mend so the ticket is On
Hold (30/1)

GLASGOW
https://ggus.eu/?mode=ticket_info&ticket_id=125867 (9/1)
LHCB seeing cvmfs-related job failures on WNs at Glasgow. Gareth has
updated cvmfs across the Glasgow nodes and asks if the issue has calmed
down. Waiting for reply (31/1)

https://ggus.eu/?mode=ticket_info&ticket_id=124052 (25/9/16)
Another LHCB ticket, about the arc publishing incorrect job numbers.
Gareth provided an update regarding the Glasgow plans, rolling fixing
this into the Centos7 migration. Thanks Gareth! On Hold (31/1)

EDINBURGH
https://ggus.eu/?mode=ticket_info&ticket_id=126349 (3/2)
Another availability ticket, although today's numbers look to be okay so
hopefully the cause of the troubles has passed. Looks like this ticket
hasn't been noticed yet though. Assigned (3/2)

LIVERPOOL
https://ggus.eu/?mode=ticket_info&ticket_id=124819 (3/11/16)
The last AFS ticket, John B reports that the university has stopped
firewalling UDP port 7001 and asks if things are better now. Waiting for
reply (3/2)

https://ggus.eu/?mode=ticket_info&ticket_id=126167 (25/1)
Decommissioning ticket for the last CREAM CE at Liverpool (which will
also see the end of torque at the site). Downtime for the service will
be on the 14th (Happy Valentine's Day?) and the service will be switched
off properly come the 28th. In progress (30/1)

QMUL
https://ggus.eu/?mode=ticket_info&ticket_id=125627 (19/12/16)
Atlas transfers failing to the QM test SE. Dan increased the space to
10TB to sooth the last batch of failures, just waiting to here if that
worked. Waiting for reply (26/1)

https://ggus.eu/?mode=ticket_info&ticket_id=126261 (30/1)
Biomed nagios tests not working for ce4 at QM. The problem persists. In
progress (2/2)

https://ggus.eu/?mode=ticket_info&ticket_id=126312 (1/2)
Atlas spotted QM's squid had fallen over. Dan has noticed problems since
upgrading to v3 of frontier-squid, although the issues could also be
related to IPv6 on the hosts (of the two squids at QM the one that fell
over was also the one that has an IPv6 address in DNS). Keeping the
ticket open to see if things stay up. In progress (1/2)

TIER 1
https://ggus.eu/?mode=ticket_info&ticket_id=126296 (1/2)
CMS SAM tests failing against srm-cms-disk.gridpp.rl.ac.uk. All
transfers "by hand" pass without trouble, and Gareth points out that
this service is not in production in the GOCDB, so tests shouldn't even
be running against it! Waiting for reply (6/2)

https://ggus.eu/?mode=ticket_info&ticket_id=126376 (5/2)
Another batch of CMS SAM test failures. This includes the srm-cms-disk
again. John K restarted the CMS xroot directors to try to clear the CE
test errors that were being seen - things were looking up. In progress (6/2)

https://ggus.eu/?mode=ticket_info&ticket_id=126184 (26/1)
Request from atlas for input on the new site monitoring schemes, linked
in the ticket. The appropriate people were being chased. In progress (26/1)

https://ggus.eu/?mode=ticket_info&ticket_id=124876 (7/11/16)
echo instance at RAL failing nagios tests due to the tests not using the
right path. The ticket addressing this
(https://www.ggus.org/index.php?mode=ticket_info&ticket_id=125026) has
had no progress since just before Christmas and so could do with a shake
up. On Hold (1/1)

https://ggus.eu/?mode=ticket_info&ticket_id=117683 (18/11/15)
Glue 2 publishing for Castor ticket. Did Jens and Rob have any luck
tackling this in the pre-Christmas get together? On Hold (7/12/16)

And that's all there is to the tickets!

Cheers,
Matt