Many thanks, Aine -- All okay now (except our logo image, top left, is broken. I'll take that up with MiL Support).
Kind regards,
Dom Benson
E-resources Librarian, Library, Information Services
Brunel University London | T +44(0)1895 266143
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Journals Team
Sent: 16 February 2017 09:46
To: [log in to unmask]
Subject: Re: [lis-e-resources] MyIlibrary books not working in Chrome
Agreed! Brilliant news. Thank you Aine.
Hannah
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Allison Carroll (LIB)
Sent: 16 February 2017 09:44
To: [log in to unmask]<mailto:[log in to unmask]>
Subject: Re: [lis-e-resources] MyIlibrary books not working in Chrome
This is very good news. Our users will be pleased.
Thank you.
Alli
Allison Carroll
Electronic Services Manager
Main Library
University of East Anglia, Norwich Research Park, Norwich, NR4 7TJ
>-----Original Message-----
>From: An informal open list set up by UKSG - Connecting the Information
>Community [mailto:[log in to unmask]] On Behalf Of Aine
>Rice
>Sent: Thursday, February 16, 2017 9:34 AM
>To: [log in to unmask]<mailto:[log in to unmask]>
>Subject: Re: [lis-e-resources] MyIlibrary books not working in Chrome
>
>Dear Colleagues,
>
>Following on from my message to this group yesterday regarding reports
>that the MyiLibrary connection via Google Chrome was displaying a
>“security warning” message to some users, I am pleased to provide an
>update. We have identified the problem and corrected it, enabling
>Chrome to function normally again.
>
>Thank you to the libraries who brought this to our attention and again
>we apologise for any inconvenience caused.
>
>If you have any questions or concerns, please contact our Support Team
>at [log in to unmask]<mailto:[log in to unmask]>.
>
>Best Regards, Aine
>
>--
>Áine Rice,
>Sales Director, ProQuest Books, EMEA LA
>Phone: +44 1223 271 488
>Mob: +353 87 266 8466
>
> On 15/02/2017, 16:17, "Rice, Aine" <[log in to unmask]<mailto:[log in to unmask]>> wrote:
>
> Dear colleagues,
>
> We’ve seen from your messages below and heard directly from
>some libraries that their MyiLibrary connection via Google Chrome was
>displaying a “security warning” message to users. We have identified
>the problem and are working to correct it, and expect Chrome to function normally again soon.
>
> ProQuest strives to provide seamless, reliable experiences for
>both librarians and users. While workarounds have been provided, any
>inconvenience or disruption falls short of the standards we set for
>ourselves and we sincerely apologise. Should you need assistance or
>have any further questions please do not hesitate to contact our
>Customer Support team at [log in to unmask]<mailto:[log in to unmask]>.
>
> We appreciate your patience and will communicate here when the
>problem has been fully resolved.
>
> --
> Áine Rice,
> Sales Director, ProQuest Books, EMEA LA
> Phone: +44 1223 271 488
> Mob: +353 87 266 8466
>
>
> On 13/02/2017, 14:13, "An informal open list set up by UKSG -
>Connecting the Information Community on behalf of Fiona Tinto" <LIS-E-
>[log in to unmask]<mailto:[log in to unmask]> on behalf of [log in to unmask]<mailto:[log in to unmask]>>
>wrote:
>
> [External Email]
>
> FYI
>
> When we reported the MyiLibrary / Shibboleth / Chrome
>security error problem to ProQuest, they initially gave us same
>response as Hannah at University of Surrey received - that "There are
>no plans to upgrade the MyiLibrary platform to stop the message
>appearing as the plan is to migrate MIL customers to Ebook Central."
>
> I assume a lot of people have expressed displeasure at this
>- in the latest reply we have received from ProQuest, they have now
>advised "The Chrome issue has been raised as a high priority therefore,
>management and MiL IT developers are urgently looking at having the
>issue resolved. As soon as details are provided we will feed these out to customers affected."
>
> Fiona
>
>
> Fiona Tinto
> E-Resources Librarian
> University of Strathclyde Library
>
> Email: [log in to unmask]<mailto:[log in to unmask]>
> Tel: 0141 548 4459
>
>
>
>
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the
>Information Community [mailto:[log in to unmask]] On Behalf
>Of Beton, Helen
> Sent: 10 February 2017 12:43
> To: [log in to unmask]<mailto:[log in to unmask]>
> Subject: Re: [lis-e-resources] MyIlibrary books not working
>in Chrome
>
> Hi,
>
> A colleague has mentioned that she is also experiencing the
>same error message in Dawsonera when using Chrome. Has anyone else
>experienced this?
>
> Thanks.
>
> Helen
>
> Helen Beton
> Resources Information Specialist
> Information Services
> Cranfield University, Cranfield, Bedfordshire MK43 0AL
> E: [log in to unmask]<mailto:[log in to unmask]>
> T: +44 (0) 1234 750111 x3714
> W: www.cranfield.ac.uk<http://www.cranfield.ac.uk>
>
>
> This email and any attachments to it may be confidential
>and are intended only for the named addressee. If you are not the named
>addressee, please accept our apology, notify the sender immediately and
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>or distribute any information within it.
>
> Any opinions expressed are not necessarily the corporate
>view of Cranfield University. This email is not intended to be
>contractually binding unless specifically stated and the sender is an authorised University signatory.
>
> Whilst we have taken steps to ensure that this email and
>all attachments are free from any virus, we advise that, in keeping
>with good computing practice, the recipient should ensure they are actually virus free.
>
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the
>Information Community [mailto:[log in to unmask]] On Behalf
>Of Hannah Wise
> Sent: 09 February 2017 15:29
> To: [log in to unmask]<mailto:[log in to unmask]>
> Subject: Re: [lis-e-resources] MyIlibrary books not working
>in Chrome
>
> Hello all,
>
> Yesterday all our MyIlibrary ebooks started displaying a
>security error message when accessed on Chrome.
>
> “Your connection is not private. Attackers might be trying
>to steal your information from shib.ingramdigital.com (for example,
>passwords, messages or credit cards), NET:ERR_CERT_WEAK_SIGNATURE_ALGORITHIM”
>
> According to Proquest, this is due to some authentication
>changes Google made recently that means if a site doesn’t have certain
>certificates, it throws up this warning. You can get round it by
>clicking Advanced and continue but obviously this is less than ideal as
>a lot of readers get stuck at the slightly scary looking warning page.
>
> Proquest say they will not be making any further changes to
>their certificates as they are upgrading to a new platform (Ebook
>Central). However this leaves a large portion of our ebooks not working
>correctly on one of the most popular browsers. We also use this browser
>to order, quality check and other ebook related tasks.
>
> Having had bad experiences when Proquest migrated the EBL
>and Ebrary books to the Ebook Central platform, we are not eager to
>rush them to make this step. Neither are we particularly pleased at
>having all the ebooks we bought through them, not work on one browser.
>
> Has anyone else experienced this? If so, have you found any
>solutions or received any compensation?
>
> Many thanks,
>
> Hannah
>
> Hannah Wise
>
> E-Resources Support Team
> Library and Learning Support Services
> University of Surrey
> [log in to unmask]<mailto:[log in to unmask]<mailto:[log in to unmask]<mailto:[log in to unmask]>>
> 01483 683890
>
>
>
>
>
>
> lis-e-resources is a UKSG list - http://www.uksg.org UKSG
>groups also available on Facebook and LinkedIn Follow us on Twitter:
>https://twitter.com/UKSG
>
> lis-e-resources is a UKSG list - http://www.uksg.org UKSG
>groups also available on Facebook and LinkedIn Follow us on Twitter:
>https://twitter.com/UKSG
>
> lis-e-resources is a UKSG list - http://www.uksg.org
> UKSG groups also available on Facebook and LinkedIn
> Follow us on Twitter: https://twitter.com/UKSG
>
>
>
>
>
>
>
>lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
>available on Facebook and LinkedIn Follow us on Twitter:
>https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
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