This is very good news. Our users will be pleased.
Thank you.
Alli
Allison Carroll
Electronic Services Manager
Main Library
University of East Anglia, Norwich Research Park, Norwich, NR4 7TJ
>-----Original Message-----
>From: An informal open list set up by UKSG - Connecting the Information
>Community [mailto:[log in to unmask]] On Behalf Of Aine
>Rice
>Sent: Thursday, February 16, 2017 9:34 AM
>To: [log in to unmask]
>Subject: Re: [lis-e-resources] MyIlibrary books not working in Chrome
>
>Dear Colleagues,
>
>Following on from my message to this group yesterday regarding reports that
>the MyiLibrary connection via Google Chrome was displaying a “security
>warning” message to some users, I am pleased to provide an update. We
>have identified the problem and corrected it, enabling Chrome to function
>normally again.
>
>Thank you to the libraries who brought this to our attention and again we
>apologise for any inconvenience caused.
>
>If you have any questions or concerns, please contact our Support Team at
>[log in to unmask]
>
>Best Regards, Aine
>
>--
>Áine Rice,
>Sales Director, ProQuest Books, EMEA LA
>Phone: +44 1223 271 488
>Mob: +353 87 266 8466
>
> On 15/02/2017, 16:17, "Rice, Aine" <[log in to unmask]> wrote:
>
> Dear colleagues,
>
> We’ve seen from your messages below and heard directly from some
>libraries that their MyiLibrary connection via Google Chrome was displaying a
>“security warning” message to users. We have identified the problem and are
>working to correct it, and expect Chrome to function normally again soon.
>
> ProQuest strives to provide seamless, reliable experiences for both
>librarians and users. While workarounds have been provided, any
>inconvenience or disruption falls short of the standards we set for ourselves
>and we sincerely apologise. Should you need assistance or have any further
>questions please do not hesitate to contact our Customer Support team at
>[log in to unmask]
>
> We appreciate your patience and will communicate here when the
>problem has been fully resolved.
>
> --
> Áine Rice,
> Sales Director, ProQuest Books, EMEA LA
> Phone: +44 1223 271 488
> Mob: +353 87 266 8466
>
>
> On 13/02/2017, 14:13, "An informal open list set up by UKSG - Connecting
>the Information Community on behalf of Fiona Tinto" <LIS-E-
>[log in to unmask] on behalf of [log in to unmask]>
>wrote:
>
> [External Email]
>
> FYI
>
> When we reported the MyiLibrary / Shibboleth / Chrome security error
>problem to ProQuest, they initially gave us same response as Hannah at
>University of Surrey received - that "There are no plans to upgrade the
>MyiLibrary platform to stop the message appearing as the plan is to migrate
>MIL customers to Ebook Central."
>
> I assume a lot of people have expressed displeasure at this - in the
>latest reply we have received from ProQuest, they have now advised "The
>Chrome issue has been raised as a high priority therefore, management and
>MiL IT developers are urgently looking at having the issue resolved. As soon as
>details are provided we will feed these out to customers affected."
>
> Fiona
>
>
> Fiona Tinto
> E-Resources Librarian
> University of Strathclyde Library
>
> Email: [log in to unmask]
> Tel: 0141 548 4459
>
>
>
>
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the
>Information Community [mailto:[log in to unmask]] On
>Behalf Of Beton, Helen
> Sent: 10 February 2017 12:43
> To: [log in to unmask]
> Subject: Re: [lis-e-resources] MyIlibrary books not working in Chrome
>
> Hi,
>
> A colleague has mentioned that she is also experiencing the same error
>message in Dawsonera when using Chrome. Has anyone else experienced
>this?
>
> Thanks.
>
> Helen
>
> Helen Beton
> Resources Information Specialist
> Information Services
> Cranfield University, Cranfield, Bedfordshire MK43 0AL
> E: [log in to unmask]
> T: +44 (0) 1234 750111 x3714
> W: www.cranfield.ac.uk
>
>
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>
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>
> Whilst we have taken steps to ensure that this email and all attachments
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>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the
>Information Community [mailto:[log in to unmask]] On
>Behalf Of Hannah Wise
> Sent: 09 February 2017 15:29
> To: [log in to unmask]
> Subject: Re: [lis-e-resources] MyIlibrary books not working in Chrome
>
> Hello all,
>
> Yesterday all our MyIlibrary ebooks started displaying a security error
>message when accessed on Chrome.
>
> “Your connection is not private. Attackers might be trying to steal your
>information from shib.ingramdigital.com (for example, passwords, messages
>or credit cards), NET:ERR_CERT_WEAK_SIGNATURE_ALGORITHIM”
>
> According to Proquest, this is due to some authentication changes
>Google made recently that means if a site doesn’t have certain certificates, it
>throws up this warning. You can get round it by clicking Advanced and
>continue but obviously this is less than ideal as a lot of readers get stuck at the
>slightly scary looking warning page.
>
> Proquest say they will not be making any further changes to their
>certificates as they are upgrading to a new platform (Ebook Central). However
>this leaves a large portion of our ebooks not working correctly on one of the
>most popular browsers. We also use this browser to order, quality check and
>other ebook related tasks.
>
> Having had bad experiences when Proquest migrated the EBL and
>Ebrary books to the Ebook Central platform, we are not eager to rush them to
>make this step. Neither are we particularly pleased at having all the ebooks
>we bought through them, not work on one browser.
>
> Has anyone else experienced this? If so, have you found any solutions
>or received any compensation?
>
> Many thanks,
>
> Hannah
>
> Hannah Wise
>
> E-Resources Support Team
> Library and Learning Support Services
> University of Surrey
> [log in to unmask]<mailto:[log in to unmask]>
> 01483 683890
>
>
>
>
>
>
> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
>available on Facebook and LinkedIn Follow us on Twitter:
>https://twitter.com/UKSG
>
> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
>available on Facebook and LinkedIn Follow us on Twitter:
>https://twitter.com/UKSG
>
> lis-e-resources is a UKSG list - http://www.uksg.org
> UKSG groups also available on Facebook and LinkedIn
> Follow us on Twitter: https://twitter.com/UKSG
>
>
>
>
>
>
>
>lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
>available on Facebook and LinkedIn Follow us on Twitter:
>https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
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