James
You're right, the book covers are not being served today but the content is accessible.
Kind regards,
Dom Benson
E-resources Librarian, Library, Information Services
Brunel University London | T +44(0)1895 266143
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Allen James
Sent: 06 October 2016 10:07
To: [log in to unmask]
Subject: Re: [lis-e-resources] MyiLibrary content
Following PQ's announcement that Myilibrary is now working again, has anyone continued experiencing problems? I'm still not seeing book jacket images, and whilst I can download books I can't open the downloaded files.
Regards
James
James Allen
Electronic Resources Manager | The Library
Clifford Whitworth Building, University of Salford, Salford M5 4WT
t: +44 (0) 161 295 6648
[log in to unmask] www.salford.ac.uk
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of HT Sun
Sent: 27 September 2016 01:22
To: [log in to unmask]
Subject: Re: [lis-e-resources] MyiLibrary content
Dear MyiLibrary Customers,
We have restored service to the MyiLibrary platform and confirmed all functionality is now available.
If you run into any issues, please contact your MyiLibrary representative or [log in to unmask]
We apologize for the inconvenience and thank you for your patience.
Best regards,
HT (Lin) Sun, Senior Product Manager, Books ProQuest | 161 E. Evelyn Avenue | Mountain View, CA 94041 USA | +1 650 475 8786 www.proquest.com <http://www.proquest.com>
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]> on behalf of "[log in to unmask]" <[log in to unmask]>
Reply-To: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]>
Date: Monday, September 26, 2016 at 3:08 AM
To: "[log in to unmask]" <[log in to unmask]>
Subject: Re: [lis-e-resources] MyiLibrary content
[External Email]
Dear MyiLbirary Customers,
We are aware that you are having problems accessing content on the MyiLibrary platform and apologise for the inconvenience to you and your users. We are working to resolve this and will keep you updated. Thank you for your patience.
Aine Rice,
Sales Director, ProQuest Books
Phone: 01223 271 488
On 26/09/2016, 10:52, "An informal open list set up by UKSG - Connecting the Information Community on behalf of Abdullahi Abdirahman" <[log in to unmask] on behalf of [log in to unmask]> wrote:
[External Email]
Same at University of West London. Coutts is aware of the problem.
Thanks,
Abdul.
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Satu Nieminen
Sent: 26 September 2016 10:50
To: [log in to unmask]
Subject: Re: [lis-e-resources] MyiLibrary content
Yes, also an issue at Bradford. We have reported the problem and the IT support at MyiLibrary are looking into it.
Satu
Miss Satu Nieminen
eResources Librarian
University of Bradford
JB Priestley Library
Richmond Road
Bradford BD7 1DP
United Kingdom
+44 (0) 1274 233400
www.linkedin.com/in/satunieminen
www.bradford.ac.uk/library
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Dominic Benson
Sent: 26 September 2016 10:49
To: [log in to unmask]
Subject: [lis-e-resources] MyiLibrary content
Hello,
MyiLibrary is sluggish to respond and we are not able to open any content or view book covers (possibly since Friday evening). Is anyone else experiencing these issues?
Kind regards,
Dom Benson
E-resources Librarian, Library, Information Services Brunel University London | T +44(0)1895 266143
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
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