Hi Sarah
I don't think this is beyond this list at all, I'd love to see more of this type of discussion (well, not the frustration element but you know what I mean!).
We would offer our document delivery service in this instance and reiterate the fact that the library's content budget has to support needs from students, academics and researchers so can't always meet every individual need . We would explain the way the publisher has chosen to sell the archive of a particular title, in the same way that you have done. I think I'd try to keep it as specific to the title / publisher in question as possible. I don't think I've ever encountered someone who doesn't take this on board enough to at least go away so it sounds to me as though you have done all you can.
We have the same issue (more in some faculties than others) of information not being cascaded to all academics.
Kind regards
Claire
Head of Content and Licensing
The Open University Library
Walton Hall
Milton Keynes
MK7 6AA
Tel: +44(0)1908 653291
Fax: +44(0)1908 652211
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Taylor, Sarah
Sent: 08 September 2016 09:10
To: [log in to unmask]
Subject: [lis-e-resources] Helping users to understand journal subscriptions
Hi all,
I have a feeling this may be beyond the remit of this list, but I have a Thursday conundrum.
I am in the midst of a very frustrating dialogue with an academic who is desperately unhappy that he is unable to access an article from the early 1980s from a journal we only have access to from 1997. We've never had a subscription to that particular journal and due the nature of this institution backfile purchase isn't a priority. He wants it taken further; he's outraged we can't access something we had a 'subscription' to etc. etc. Needless to say I've tried to explain how it all works - again - but I've a feeling this argument won't go away.
Following a stint in a darkened room, I am wondering how much of the process of journals subscriptions/licenses/post-cancellation access/backfile issues/authorised user access/print only provision on older articles etc. etc. etc. you divulge to your users. It's something we do on a relatively basic level with heads of schools, but it isn't cascaded to other academics and on some levels I'm not sure that it particularly should.
Any words of wisdom would be greatly appreciated!
Thanks.
Best wishes,
Sarah
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