Hi Sarah,
Our document supply service, British Library On Demand, may be the answer to your problems. If held in our collections we can supply you with a copy of the article. If you would like to email me direct I can provide further information.
Kind regards
Sue
________________________________________
Sue Allison
Customer Services Team Manager
The British Library
Boston Spa
WETHERBY
West Yorkshire
LS23 7BQ
www.bl.uk
T +44 (0) 1937 546051
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-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Taylor, Sarah
Sent: 08 September 2016 09:10
To: [log in to unmask]
Subject: [lis-e-resources] Helping users to understand journal subscriptions
Hi all,
I have a feeling this may be beyond the remit of this list, but I have a Thursday conundrum.
I am in the midst of a very frustrating dialogue with an academic who is desperately unhappy that he is unable to access an article from the early 1980s from a journal we only have access to from 1997. We've never had a subscription to that particular journal and due the nature of this institution backfile purchase isn't a priority. He wants it taken further; he's outraged we can't access something we had a 'subscription' to etc. etc. Needless to say I've tried to explain how it all works - again - but I've a feeling this argument won't go away.
Following a stint in a darkened room, I am wondering how much of the process of journals subscriptions/licenses/post-cancellation access/backfile issues/authorised user access/print only provision on older articles etc. etc. etc. you divulge to your users. It's something we do on a relatively basic level with heads of schools, but it isn't cascaded to other academics and on some levels I'm not sure that it particularly should.
Any words of wisdom would be greatly appreciated!
Thanks.
Best wishes,
Sarah
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