Hello Robert
That's very helpful, thank you. I tried the Control + F5 workaround and it
works for us.
I also thought it was more likely to be a Gale issue than a Shibboleth
issue, as it also isn't affecting any of our other resources, so I will go
back to our account manager again.
Thanks for your help
Hannah
--
Hannah Britcher
Team Leader, Procurement & Metadata
University Library
University of Portsmouth
T: +44 (0)23 9284 3227
E: [log in to unmask]
W: http://www.port.ac.uk/library
University Library, Cambridge Road, Portsmouth, PO1 2ST, UK
On 2 August 2016 at 09:23, Robert Lacey <[log in to unmask]> wrote:
> This sounds like the same problem that we have. As far as I'm aware Gale
> are looking at it for us. As it doesn't seem to be affecting other
> resources I'm not sure how it could be simply a Shibboleth issue. I'm told
> that Control+F5 will also sort it out.
>
> Regards
>
> Robert
>
> On 02/08/2016 08:57, Hannah Britcher wrote:
>
>> Hello
>>
>> Is anyone else having issues with off campus access to Gale Cengage
>> resources via institutional login (Shibboleth / OpenAthens LA)? We have a
>> strange situation where if a student has logged into a Gale resource off
>> campus, then tries to login to another subscribed resource via
>> institutional login they get an error message. The only way around it is to
>> close the browser.
>>
>> Gale have suggested I talk to the UK Federation as they believe it is a
>> Shibboleth issue, but I just wondered if anyone else was affected or if it
>> is something to do with our set up.
>>
>> Thanks
>>
>> Hannah
>>
>>
>
> --
> Robert Lacey
>
> Pennaeth Isadran Datblygu Casgliadau Head of Collections Development
> Section
>
> Llyfrgell Genedlaethol Cymru National Library of Wales
> [log in to unmask] Ffôn / Phone 01970 632815
>
> Un o lyfrgelloedd mawr y byd One of the great libraries of the world
> http://www.llgc.org.uk/
>
>
> lis-e-resources is a UKSG list - http://www.uksg.org
> UKSG groups also available on Facebook and LinkedIn
> Follow us on Twitter: https://twitter.com/UKSG
>
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
|