**Apologies for cross posting**
Managing Quality from Outsourced Services<http://www.alpsp.org/Training/Managing-Quality-from-Outsourced-Services/30161>
20 July, London
This one day workshop will identify some of the key skills essential for effective outsourcing. Understand how to set up and manage an outsourced supplier, how to establish and maintain agreed quality levels, including problem resolution, and how to build a successful partnership with the chosen vendor(s).
Delegate Comments
"Really great day learning new skills and understanding. Great course!" Emma Chan, BMJ
"Really useful and informative." Neil O'Regan, Cambridge University Press
Tutors
Laxmi Chaudhry is a cross cultural consultant and trainer, specialising in business effectiveness across international cultures (including remote working, outsourcing and joint ventures). She works with global organizations in many sectors including publishing.
Kathy Law works for Maverick Publishing Specialists and as such is involved in multiple conversations with multiple publishers (large and small, societies and commercial) and vendors regarding their requirements for support in their platforms, workflows, outsourced sales and marketing and market research.
Programme
* Establishing the business case
* Initial research to find your solutions
* Cost-benefit analysis
* Creating and managing Request for Proposals (RFPs)
* Setting up and managing the supplier
* Agreeing and maintaining Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
* Dealing with cultural differences and remote working (including time zones): cultural values and their impact in everyday business; negotiation and management style; managing suppliers
* Communication: 'the glue in business' - how you can communicate more effectively; feedback - both positive and negative; managing deadlines; language
* Managing expectations and assigning responsibilities for both parties
* Agreeing the contract using KPIs and SLAs to manage conflict and problem resolution
* Changing suppliers.
Book your place<http://www.alpsp.org/Training/Managing-Quality-from-Outsourced-Services/30161> or email [log in to unmask]<mailto:[log in to unmask]>
Forthcoming training courses:
Commissioning Content: Working effectively with authors and editors, 21 September, London<http://www.alpsp.org/Training/Commissioning-Content-Working-effectively-with-authors-and-editors/30160>
NEW Effective Social Media for Scholarly Publishers, 28 Sept, London<http://www.alpsp.org/Training/Effective-Social-Media-for-Scholarly-Publishers/30159>
Introduction to Journals Publishing, 5 October, Oxford<http://www.alpsp.org/Training/Introduction-to-Journals-Publishing/30158>
NEW Disruption, Innovation and Creativity: How to generate and implement new ideas in scholarly publishing, 9 November, London<http://www.alpsp.org/Training/Disruption-Innovation-and-Creativity-How-to-generate-and-implement-new-ideas-in-scholarly-publishing/30155>
Don't forget that if you are unable to attend an open course then we can bring the course to you as in-house training, available to all members worldwide. Contact Amanda Whiting by email [log in to unmask]<mailto:[log in to unmask]> or tel: +44 (0) 1865 247776.
Melissa Marshall
Training and Admin Coordinator
E: [log in to unmask]<mailto:[log in to unmask]> T: +44 (0) 1622 871035
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