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MCG  March 2016

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Subject:

Re: Help: Visitor Services Software

From:

Nick Clarey <[log in to unmask]>

Reply-To:

Museums Computer Group <[log in to unmask]>

Date:

Tue, 8 Mar 2016 08:57:12 +0000

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (144 lines)

I don't think a single off-the-shelf system is likely to deliver all of
these things in a single package (I'm not aware of any) however our Atrium
platform could be extended to include this functionality. If you send me an
email off-list we can investigate, as it sounds like something that would
be useful beyond just your context and therefore could be done
cost-effectively.

Best regards,

Nick

On Monday, 7 March 2016, Robin Patel <[log in to unmask]> wrote:

> Hi Bob,
>
> Surveymonkey would do the job.
>
> Best wishes,
>
> Robin
>
> On 7 March 2016 at 21:30, Bob Clark <[log in to unmask]
> <javascript:;>> wrote:
>
> > It would be very much appreciated if MCG members could offer advice on
> > suitable pre-existing software, or creatively suggest other possible
> > solutions to our needs.
> >
> > Auchindrain is an organisationally-small independent open-air museum in
> > Argyll, Scotland. Our front desk is single-manned, combining reception,
> > retail and catering duties.  It is imperative
> > that arriving visitors can be processed fast.  We have always done Gift
> > Aid and handed out a visitor survey, up to now on paper forms.  From this
> > season, however, we will be taking
> > part in the AIM Visitor Verdict scheme which requires us to collect email
> > addresses - which we would also like to use for our own direct marketing.
> > Beyond that, we will be starting
> > to issue each visiting group with a tablet that contains all of our
> > museum's interpretation - no labels, no display panels, just objects, a
> > tablet, GPS and Bluetooth beacons. So much to do,
> > so little time!
> >
> > Ideally, we would like to be able to give the visitor a hand-held device
> > into which they key information, rather than a member of staff trying to
> > type in strange words and understand many accents.
> > We would like to use something such as a tablet that is also capable of
> > running an Excel spreadsheet or comparable file, to be used separately
> > during retail stocktaking for entering simple text
> > and numerical data.  It is envisaged that when the device is handed to
> the
> > visitor, the screen will display the electronic equivalent of a form to
> be
> > completed using an onscreen or separate keyboard.
> > When “finish” is clicked, the information will be recorded in a
> > downloadable format and the screen will re-set, rather than the user
> having
> > to go through a "Save As" routine befoere closing and
> > reopening a document.
> >
> > The visitor will be asked to enter their name, postal address, postcode,
> > email address and the value of the payment they are making (which will be
> > stated verbally by the till operator).  A series
> > of ticked tick-boxes, which if necessary or desired the visitor can
> > un-tick, will the sit alongside appropriate forms of words:
> >
> > •       for Gift Aid, the HMRC-approved declaration;
> > •       for survey, one-time authority for a market research company to
> > email a link;
> > •       for marketing, authority for the museum to email information and
> > offers; and
> > •       acknowledgement of the conditions of use of the tablet containing
> > the interpretation app, to be loaned out after a card-swipe.
> >
> > The museum probably does not have the funds to commission the development
> > of a bespoke app from scratch.  It is therefore seeking proposals based
> on
> > software that already exists and which can be
> > edited to partially or wholly meet its needs.  In relation to Gift Aid,
> > whilst it would be helpful if the software could collate the relevant
> > information into the HMRC-required format ready for
> > submission of a claim, neither the volume of data nor the museum’s
> > established ways of managing Gift Aid call for a fully-supported solution
> > in this area.
> >
> > The software solutions will inform the choice of device: Windows, Android
> > or Apple.
> >
> > Please contact Bob Clark at [log in to unmask] <javascript:;>,
> 01499 320272 or 07770
> > 420999.
> >
> > Many thanks.
> >
> >
> > 7th March 2016
> >
> > ****************************************************************
> >        website:  http://museumscomputergroup.org.uk/
> >        Twitter:  http://www.twitter.com/ukmcg
> >       Facebook:  http://www.facebook.com/museumscomputergroup
> >  [un]subscribe:  http://museumscomputergroup.org.uk/email-list/
> > ****************************************************************
> >
>
>
>
> --
>
> *Robin Patel*
> *Museum & Heritage Consultant (Collections & Access)*
> *t: 01786 860 691*
> *m: 07815 312 562*
>
> [log in to unmask] <javascript:;>
>
> Website: http://goo.gl/0bQRnv
> <http://robinmpatel.wix.com/heritagefreelancer>
> Linked-In: http://goo.gl/kgCSt7
> <http://uk.linkedin.com/in/robinpatelmuseumsfreelancer>
> Facebook: https://goo.gl/4KzMBk
> <https://www.facebook.com/rpmuseumsfreelancer/>
>
> ****************************************************************
>        website:  http://museumscomputergroup.org.uk/
>        Twitter:  http://www.twitter.com/ukmcg
>       Facebook:  http://www.facebook.com/museumscomputergroup
>  [un]subscribe:  http://museumscomputergroup.org.uk/email-list/
> ****************************************************************
>


-- 
Nick Clarey
CEO, Airsource Ltd.
Phone: +44-1223-708370
Fax : +44-1223-309814

****************************************************************
       website:  http://museumscomputergroup.org.uk/
       Twitter:  http://www.twitter.com/ukmcg
      Facebook:  http://www.facebook.com/museumscomputergroup
 [un]subscribe:  http://museumscomputergroup.org.uk/email-list/
****************************************************************

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