Another system we use in-house is Trac (https://en.wikipedia.org/wiki/Trac). It was designed for tracking progress in software development but we use it for many areas of work. It's basically task management software and it's really useful in that you you can assign tasks to different people and stores the 'history' of discussions related to a particular task. It also emails only relevant parties when a task 'ticket' is updated. You will need a 'techie' to set it up but then it's pretty intuitive.
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