At the risk of taking the thread off topic, I would like to second the motion that the (I think quite recently introduced) password requirements for MyEBSCO accounts are disproportionately strict.
Regards,
Alan Aitken BSc, PG DIP, ACLIP
Systems and Acquisitions Librarian
Scottish Government Library
Victoria Quay
Edinburgh EH6 6QQ
0131-244-4558
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Allen James
Sent: 28 January 2016 09:33
To: [log in to unmask]
Subject: Re: [lis-e-resources] Problems with MyEBSCOhost personal accounts
We have also had the occasional instance of MyEBSCO accounts not retaining data, but they have usually been resolved by contact with their support desk.
The other issue that we've had is setting passwords for the MyEBSCO feature - the requirements for setting a 'strong' password seem to be so tough that users give up after several attempts to create a password that is acceptable!
James
James Allen
Electronic Resources Manager | The Library
Clifford Whitworth Building, University of Salford, Salford M5 4WT
t: +44 (0) 161 295 6648
[log in to unmask] www.salford.ac.uk
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of MCGARVEY Vicki
Sent: 26 January 2016 16:23
To: [log in to unmask]
Subject: Re: [lis-e-resources] Problems with MyEBSCOhost personal accounts
Thanks for the update Sarah.
_______________________________________________________________________________
Vicki McGarvey, BA (Hons) PGDipILS MEd MCLIP CMALT SFHEA Learning and Information Services Manager Information Services, Staffordshire University F300, Thompson Library, College Road, Stoke-on-Trent t. 01782 294560 e. [log in to unmask]
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Sarah Thompson
Sent: 26 January 2016 15:14
To: [log in to unmask]
Subject: Re: [lis-e-resources] Problems with MyEBSCOhost personal accounts
Hi Kimberley and Vicki
We did raise this issue with EBSCO at the JIBS Enhancement Group meeting in December. It's obviously a really tricky one to get to the bottom of, because it's hard to replicate and is intermittent and/or only affects some users. I'll ask them to post an update to this list.
Best wishes
Sarah
--
Sarah Thompson
Head of Collections
University Library
Information Services
University of York
Heslington
York YO10 5DD
Email: [log in to unmask]
Tel: +44 (0)1904 324515
Fax: +44 (0)1904 323866
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On 26 January 2016 at 08:52, MCGARVEY Vicki <[log in to unmask]>
wrote:
> Hi Kimberley
>
> You may have seem my previous posts on this, as we also have had some
> problems, one which Ebsco did sort another we were not so lucky. What
> we decided to do was go back to Ezproxy and the method where
> individuals created their own accounts, this appeared to be less
> troublesome than Shibboleth for us. I am seeing our new account
> manager in a few weeks I will also discuss the issue with him. I also
> asked JIBS to raise this at their Ebsco meeting but have not received any feedback on this.
>
> Regards
>
> Vicki
>
>
>
> ______________________________________________________________________
> _________ Vicki McGarvey, BA (Hons) PGDipILS MEd MCLIP CMALT SFHEA
> Learning and Information Services Manager Information Services,
> Staffordshire University D140A, Thompson Library, College Road,
> Stoke-on-Trent t. 01782 294560 e. [log in to unmask]
>
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the
> Information Community [mailto:[log in to unmask]] On
> Behalf Of Bryce, Kimberly
> Sent: 25 January 2016 16:54
> To: [log in to unmask]
> Subject: [lis-e-resources] Problems with MyEBSCOhost personal accounts
>
> Hi All,
>
> Over the past year our users have been experiencing various issues
> with their MyEBSCOhost accounts (missing saved searches, unable to
> edit searches, etc). These issues are always specific to a single user
> and therefore we have issues when the EBSCO support team try to
> replicate the problem. We use Shibboleth to authenticate for personal
> accounts and this makes it very difficult for us to work with the
> EBSCO support team as they maintain that sharing the users log in
> details is the only way for them to investigate. Obviously our IT
> policies forbid the sharing of these details so we are unable to do
> this. We have had some success in the past using the share folder
> function, however this is not always an option depending on the issue.
>
> I am wondering if anyone else has encountered a similar problem and,
> if so, how they worked around this issue?
>
> Best wishes,
> Kimberly
>
>
> Kimberly Bryce
> Resource Librarian - Serials | The Library
>
> T: +44 (0)141 331 8303 | E: [log in to unmask] Glasgow
> Caledonian University, The Saltire Centre, Cowcaddens Road, Glasgow,
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