Ted
Thanks for this. I contacted support yesterday but have had no reply as yet. It is happening intermittently - some people are getting it but I can't replicate it on my machine.
Gill
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Ted Spilsbury
Sent: 11 November 2015 10:04
To: [log in to unmask]
Subject: Re: [lis-e-resources] Problem with Ebsco Databases
Hi Vicki and Gill,
We were experiencing this error at UWE in August and September, and it was eventually resolved after submitting tickets to EBSCO support who ran some kind of update to fix the problem for us. We haven't had any reports of the problem reoccurring since.
Hope this helps.
Ted
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Gillian McDonald
Sent: 11 November 2015 09:58
To: [log in to unmask]
Subject: Re: [lis-e-resources] Problem with Ebsco Databases
Vicki
Yes we are getting the same thing in Cardiff. It's happening for us mainly in Business Source Premier, so perhaps it is across the board?
Gill
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Vicki McGarvey
Sent: 11 November 2015 09:47
To: [log in to unmask]
Subject: [lis-e-resources] Problem with Ebsco Databases
Hi
We have had a couple of reported problems on Ebsco databases logging onto MyEbsco mainly CINAHL.
Unable to retrieve saved searches
'Application Level Exception' error
I was wondering if anybody else had experienced this. I think I have seen something on the ERIL list.
Vicki
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lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
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