From Consultation to Collaboration: Involving Customers in the Design & Delivery of Services
CSGUK Annual Conference - 17th November 2015 King’s College London
Two years ago, CSGUK’s first annual conference focused on staff and customer engagement. The customer engagement topics largely focused on effective consultation and building a deeper understanding of our customers. While this remains as important as ever, emphasis is moving from consultation to collaboration. How can we work with customers to move beyond asking their opinion and empower them to shape their services? What benefits are there in involving customers in delivering a wide range of services?
CSGUK warmly welcomes you to its annual conference as we prepare to discuss another hot topic. The day promises to provide a great deal of inspiration and ideas with speakers from a wide range of backgrounds. Our keynote speaker is Debbie McVitty, Director of Policy at the University of Bedfordshire. Until recently Debbie was the Head of Policy at the National Union of Students and has worked extensively in the area of student engagement and partnership. We follow with an established academic voice on the subject from King’s, and close our morning hearing about a student led initiative at the University of Liverpool Library.
A fabulous afternoon is planned; we open with the opportunity to hear from speakers from outside the sector and have plenty of time to knowledge share and explore practicalities with other delegates. We will hear from two different libraries about initiatives that have involved customers which have led to significant benefits for the service as well as for the individual customers involved.
We hope you will be able to join us for this exciting day.
Full programme and booking form available from the website
http://www.customerservicesgroup.co.uk/#!events/c200d
|