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Posted Thu, 9 Jul 2015 17:20:29
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PhD Studentship title: What support do receptionists need for their clinical role in General Practice?
Host: School of Health and Population Sciences, University of Birmingham
Supervisors: Professor Sheila Greenfield, Dr Ian Litchfield, Dr Nicola Gale
Stipend : £20,300
Registration Fee (UK/EU): Paid
Duration: 4 years
Application Deadline: 26th of July, 2015
Enquiries and CVs: Professor Sheila Greenfield; [log in to unmask]
Interview Date: tbc
Background:
Joint PhD studentship between Professor Sheila Greenfield, Dr Ian Litchfield (School of Health & Population Sciences) and Dr Nicola Gale (Health Services Management Centre)
The pressure on primary care is growing, consultation rates are on the increase and the workload on GPs is mounting. This increased demand does not impact on GPs alone but all members of the practice team including receptionists who play an essential role in the successful functioning of the surgery and have a significant influence on patient satisfaction and potentially their health. Despite their importance receptionists can feel isolated in a role that is vulnerable to pressure from patients and GPs and lacks stipulations for training or qualifications. Attitudes of receptionists and other stakeholders regarding their currrent role are yet to be fully explored and systematic consultation with staff on the creation and implementation of policies and processes to support their pivotal role is absent.
In addressing these gaps this PhD will use process flow methodologies and related research techniques to provide a greater understanding of the receptionist's role and the factors that may influence it. This will lead to the creation of recommendations for process improvement and appropriate support for receptionists. The work will not only prompt discussion on the growing clinical role of receptionists but also assess the advantages of using value streams and associated tools for process improvement.
The studentship would typically suit applicants with a first degree (typically BSc or Masters) in
* Business Studies
* Biomedical Science
* Nursing
* Sports and Exercise Science
* Sociology
* Health Services Research
* Psychology
* Geography
Dr Nicola K Gale
Lecturer in Health Sociology
Health Services Management Centre, School of Social Policy, College of Social Sciences
University of Birmingham
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Park House, 40 Edgbaston Park Road, Edgbaston, Birmingham, B15 2RT
E: [log in to unmask]<mailto:[log in to unmask]> |T: +44 (0)121 4149089 |W: Homepage<http://www.birmingham.ac.uk/schools/social-policy/departments/health-services-management-centre/staff/profile.aspx?ReferenceId=5541>
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