Book now to secure your place on the following ASLIB workshop
*** Apologies For Cross-Posting ***
Enquiry Handling: Find an Answer Every Time
Date: 1st July 2015
Location: London
Course Leader: Tim Buckley Owen
Information professionals need to demonstrate special expertise when it comes to finding the information their enquirers need. This course concentrates on practicalities rather than sources and introduces participants to the full range of basic enquiry-answering techniques, showing how it is possible to tackle any subject, even when you do not know what information sources may be available to help.
Presented by the author of the best-selling Facet Publishing book Success at the Enquiry Desk, this course concentrates on practicalities rather than sources, but also reviews a range of quality Starter Sources that can help you get going on a wide range of enquiries.
On completing the course, you will be able to:
* understand fully what the enquiry wants
* get started on any enquiry without your mind going blank
* select and reject possible reference sources with confidence
* search indexes and databases efficiently
* know what to do if you can't find the answer
* meet deadlines every time
For more information on this workshop visit http://www.aslib.com/training/courses/course.htm?course_code=54
Keep up-to-date with news of further new courses and dates by checking the website: http://www.aslib.com/training/calendar.htm
Sue Hill
Product Administrator (ASLIB Training) | Business & Product Innovation | Emerald Group Publishing Limited
+44 (0) 1274 515621
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