Dear All
I would be interested to know what methods other libraries have found successful in getting user feedback eg from trials of resources. Do your users respond to electronic surveys or are they getting Survey Monkey fatigue? Do you bribe, sorry encourage, them with vouchers/prize draws or similar for their time and trouble. Do you hold focus groups (if so how do you recruit members? Do you set up a group with a particular task in mind or is it an ongoing library user group). Do you refer to a group of regular library users/advocates? Or have you come up with other methods. I look forward to your replies and will post a summary to the list.
Thanks
Louisa
Louisa Fulbrook BA Hons PG Dip
Deputy Library Services Manager
Francis Costello Library | RJAH Orthopaedic Hospital NHS FT | Oswestry | SY10 7AG
[log in to unmask] | www.rjah.nhs.uk/library | 01691 404681 (direct) / 4388 (library)
|