While some great ideas have already be posted in response to this query - it is well worthwhile checking out the IDEA's Knowledge Management Tools and techniques handbook.
http://www.kmbestpractices.com/uploads/5/2/7/0/5270671/idea_knowledge_management_tools_and_techniques.pdf There is some useful material here - especially appendix two (pages 36-37) which provides a series of knowledge exchange questions that could be asked, where appropriate, during the exit interview process, including for example:
3. General Information
3.1 what are the key factors contributing to the successful carrying out of your job?
3.2 is there any key documentation that you find particularly useful to your role?
prompts: are these readily available to others? is there anything you feel was missing and would have made your life easier if you had access to? Think about procedures, manuals, software, reference materials, websites, e-newsletters, and subscriptions.
3.3 are there any immediate issues specific to your role that in your view need to be urgently resolved?
prompts: think about any decisions, threats and opportunities.
3.4 are there any dormant issues specific to your role that in your view need to be resolved in the longer term?
prompts: think about any decisions, threats and opportunities.
4 lessons learnt and pattern recognition
4.1 in your position, what is generally likely to go wrong, and how do you usually respond to or resolve problems?
prompts: do you have any specific skills you use for troubleshooting or diagnosis shortcuts – rapid ways of finding the cause for a fault?
4.2 how have you identified and managed potential risks or problems in the past?
prompts: do you have special knowledge for spotting deteriorating performance or imminent problems and failure?
4.3 what mistakes do you think have been made in the past that you think could be avoided in the future?
4.4 are there any unexploited ideas or potential improvements/innovations that you want to mention? This could apply to the organisation itself, or the whole sector.
4.5 are there other roles that you perform (officially or unofficially) in the organisation? also mention anything else generally of which you think we should be aware?
Best Wishes,
Paul
________________________________
From: Donald Henderson - CHX <[log in to unmask]>
To: [log in to unmask]
Sent: Friday, 10 April 2015, 13:20
Subject: Re: Data Management - Leavers Process
I've got a complementary outstanding task to document a process to stop such stuff being deleted prior to a key employee leaving the organisation! I too would be grateful for any information or guidance.
Thanks
Donald Henderson
Information Compliance Manager
Perth & Kinross Council
-----Original Message-----
From: The Information and Records Management Society mailing list [mailto:[log in to unmask]] On Behalf Of Nia Thomas
Sent: 10 April 2015 13:14
To: [log in to unmask]
Subject: Data Management - Leavers Process
Pnawn da/Good afternoon
I was wondering if anyone has a document outlining the process involved when a member of staff leaves your organisation and in particular a process relating to their data held in mailboxes and home directories? We're looking into having a process where managers are given automatic access to a leavers data before they leave and therefore I would be grateful for any information or guidance.
Diolch yn fawr/Thank you
Regards
Nia Thomas
Uned Rheoli Cofnodion/Records Management Unit Cyngor Sir Gar/Carmarthenshire County Council
01267 224183
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