Hi Jason
We too have been getting the run around from RCN. We ordered the titles at the start of the year and were sent a pro forma invoice from Turpin Distribution for RCNi. I explained we don't pay in advance - they said they don't give access without payment and we went around in circles for a while. After a lot of explanation this end we got the pro forma cleared for payment. 2 days later I got an email from someone at RCNi Accounts asking if I'd like an invoice!
The thing is I still don't have access to the journals, which they've been paid for.
I have just phoned RCNi Accounts who say I have to speak to Turpin Distribution. It's like ground hog day.
I explained to the nice person in accounts that their service left much to be desired and this may well be reflected when it comes to renewal time. I explained too as librarians we do talk to each other, and I am not alone in my opinion.
I have been thanked for my feedback and asked to put it in an email.
I wouldn't like to deprive others of giving their feedback so here's the address:
[log in to unmask]
Just off now to phone Turpin....
Daryl
__________________________
Health Library,
Clinical Education Centre,
Royal Stoke University Hospital,
University Hospitals of North Midlands NHS Trust,
Newcastle Road, Stoke on Trent. ST4 6QG
Tel: 01782 679721
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From: UK medical/ health care library community / information workers [[log in to unmask]] on behalf of Curtis Jason (RXW) [[log in to unmask]]
Sent: 17 April 2015 16:33
To: [log in to unmask]
Subject: Nursing Standard
Hello all,
This is partly a rant, and partly an attempt to see if anyone else has managed to do this....
We started a subscription to Nursing Standard via the RCN for January 2015 (we've only got access in the last three weeks, but that's a whole other story) and I've been trying to add it to the NHS link resolver (OCLC WorldShare).
It adds it okay (using the entry for RCN Publishing), but it lacks the facility to link directly to the article from HDAS (apologies non-NHS people!), only linking to the home page. I have asked the RCN for advice, and they have given a less than helpful list of ways to link to different bits of the journal (a table of contents, an individual article by DOI) but no help in getting the Nursing Standard to work properly in the link resolver.
It's annoying because it worked fine under CINAHL with Full-Text and ProQuest, but of course the latest content it is no longer available by any other route than via the RCN since they wanted "to give our users the best possible experience".
If anyone has found the magic formula to make article-level links work, I'd be very, very grateful! (chocolate can be supplied).
Have a good weekend,
Jason.
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Jason Curtis BSc(Hons) DipIM MCLIP
Site Librarian
Shrewsbury Health Library
Learning Centre
Royal Shrewsbury Hospital
Tel: 01743 492507
Email: [log in to unmask]
Web: http://library.sath.nhs.uk<http://library.sath.nhs.uk/>
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