Hi Mark,

Yes, we’re also curious to learn more about the day-to-day realities and experiences behind people’s perception that they are behind the curve, and around the perceived limitations of current systems. The survey didn’t require comments on these points (though it was possible to comment if people wanted to, and broadly there were lots of comments on a range of topics!). We’re talking about ways we can follow up the survey to dig into some of these areas more, and can keep you / the list posted of further findings. 
Cheers,

Charlie.

On 3 Mar 2015, at 11:39, Mark Williams <[log in to unmask]> wrote:

Hi Charlie (and all) - the Eduserv sponsored survey was interesting reading.

If anyone would like to contact me directly with the Access Management issues raised by the survey and how they fit in with the UK federation, it would really help us plan for the future.

With specific reference to some of the findings;

I'd really like to know how some respondents felt that they were behind the "access management curve"? Particularly what areas could we offer training / upskilling in?

Examples of "the limitations of current systems" would also really help us prioritise areas for development.

I'm glad that "seamless journey" was the top priority, I'd flag up the WUGEN wayfless url generator as a tool that can really help with that. http://wugen.ukfederation.org.uk/urlgenerator/login.jsp (it's in development- the more use it gets, the more effort we can expend on further development. At the moment it works best on Firefox and Chrome browsers rather than IE) . 

Granular usage stats are something that I believe can really help both individual institutions and the sector as a whole. I'd strongly encourage institutions to deploy RAPTOR (the usage statistics gathering tool) https://iam.cf.ac.uk/trac/RAPTOR to allow them to gather their own statistics. Institutions deploying RAPTOR also have the option to allow upload of anonymised statistics to Jisc and this again helps us plan for the future. 

We've also asked various 3rd party access management  providers to ask permission of their customers to send Jisc top level anonymised usage statistics  - if you've received such a request, it really helps us build a sector picture of federated access usage if you can grant permission.

We're going to be announcing a workshop soon aimed at gathering institutions and publishers together to focus on exploiting the granularity offered by federated access in such areas such as HE in FE and partner institutions. So if anyone has specific use cases that they would like to see addressed in this area, please let me know. 

I hope that helps

Mark


Mark Williams 

UK federation Manager
T: 02030066042 (Direct)   
E: [log in to unmask]

Jisc Collections and Janet Limited 
Brettenham House
5 Lancaster Place
London 
WC2E 7EN

-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Charlie Rapple
Sent: 03 March 2015 11:07
To: [log in to unmask]
Subject: [lis-e-resources] Survey results - access management is critical, and drives wider improvements

Dear all,

Many thanks to those who participated in OpenAthens' research into librarians' experiences and perceptions of identity and access management. Some headline results are below, and I've included a link in case you want to download the full paper. 
All the best,

Charlie.

98% of librarians agree access management is critical in maximizing the value from their electronic resources

OpenAthens shares key findings from recent research

http://www.eduserv.org.uk/insight/news/2015/03/OpenAthens-IAM-research-report 

March 3rd, 2015 - OpenAthens, the single sign-on software that helps libraries connect their patrons to online subscription content, has shared key findings from its recent research into librarians' experience and perceptions of identity and access management. The research, which had over 550 participants across teleinterviews and a survey, found that although access management is seen as critical to meeting users' needs and gaining maximum value from investment in resources, many librarians feel their organization is behind the curve in terms of the current access management services they are able to offer to their users. However, librarians are responding positively to the challenges in access management, particularly those driven by the growing demand for off-site access, and recognizing opportunities to re-evaluate the library's role and the broader user experience of information services. 

Jon Bentley, Head of Product Marketing for OpenAthens, comments on the research findings: "Change in electronic publishing is now constant. This continual change is reflected in the way libraries deliver whenever they are needed. We want to understand the challenges and opportunities this creates for libraries and librarians. These changes require new skills and increased collaboration with colleagues and external partners. But the overall goal remains the same: to provide patrons with the intelligence they need to make the best decisions."

The OpenAthens team will be presenting the results of the survey at Jisc Digifest (Birmingham, UK, March 9-10), CILIP Conference (Liverpool, UK, July 2-3), and at the Special Libraries Association Annual Meeting (Boston, MA, USA, June 14-16). Copies will also be available from the OpenAthens booth at the Medical Libraries Association Annual Meeting (Austin, TX, USA, May 16-19) and can be downloaded from: http://www.eduserv.org.uk/openathensreport2015

Research headlines
.	Although access management is critical to meeting users' needs and maximizing investment in resources (98.3% agreed), a high proportion of respondents feel they are behind the curve in terms of the access management they currently offer users (42.5% agreed or strongly agreed).
.	Demand for off-site access is growing (97.6% agreed), and presenting opportunities to increase usage (86.0% agreed) and to redefine the role of the library; however, demand for off-site access also adds complexities that increase staff workloads and require librarians to have more technical skills and knowledge (80.3% agreed).
.	Access management is a source of friction for 61.8% of respondents, primarily because of the limitations of current systems (66.5%), and the tension between the library's desire to provide access and the IT department's desire to secure systems (57.4%).
.	A solution that doesn't require IT knowledge was preferred by most respondents (64.4%); typically, they do not wish to resolve such frictions by increasing their own IT skills, or those of their users, with only 33.5% and 28.5% respectively opting for these proposed solutions.
.	There is a lack of confidence around the technical language often used in relation to identity and access management; for example, only 5.9% of respondents felt confidently able to define the term "SAML".
.	Respondents' clear priority is a seamless user journey, with 66.5% choosing this as their top priority. Easy off-network access and more granular usage statistics were also popular choices.

----- ENDS -----

About OpenAthens
OpenAthens is a single sign-on solution that combines a powerful, scalable system with a simple interface. It provides seamless access for users, together with advanced management and security controls for organizations and publishers. OpenAthens has more than 4 million users worldwide including universities, medical organizations and corporate research organizations. For more information on OpenAthens see our website, watch our videos or follow us on Twitter. OpenAthens is owned by Eduserv, a not-for-profit IT services company. Services include identity and access management, managed cloud and digital development. 

___________________

Charlie Rapple
TBI Communications
Tel: +44 1865 875896
___________________
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Jisc Collections and Janet Ltd. is a wholly owned Jisc subsidiary and a company limited by guarantee which is registered in England under Company No. number 2881024, VAT No. GB 197 0632 86. The registered office is: Lumen House, Library Avenue, Harwell, Didcot, Oxfordshire, OX11 0SG. T 01235 822200. 

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___________________

Charlie Rapple
Associate Director
TBI Communications
Tel: +44 1865 875896
[log in to unmask]
www.tbicommunications.com

Light the Touchpaper: http://bit.ly/10CDWiF
___________________

TBI Communications Limited is a limited company registered in England and Wales. Registered number: 5375015. Registered office: 62 Church Road, Wheatley, Oxford, OX33 1LZ, UK

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