required reading, I suspect, for anyone in the social care field....
Mark R D Johnson
Emeritus Professor of Diversity in Health & Social Care
Mary Seacole Research Centre / CEEHD
De Montfort University Leicester LE1 9BH
please use e-mail: telephone messages may not be received
________________________________________
From: Hayley Lepps [[log in to unmask]]
Sent: 19 February 2015 15:26
Subject: Social care satisfaction among Bangladeshi, Pakistani and white British populations
We are emailing to let you know that the report has been published for the research project ‘Exploring differences in satisfaction with adult social care among Bangladeshi, Pakistani and white British populations’. The National Institute for Health Research (NIHR) School for Social Care Research funded NatCen Social Research and the Universities of Stirling and Leeds to carry out this research.
The reports can be found on our website: http://www.natcen.ac.uk/our-research/research/satisfaction-with-social-care-services/
This includes a summary of key findings as well as detailed reports.
ABOUT THE RESEARCH
People from black and minority ethnic (BME) groups report lower levels of satisfaction than white British people in social care service user experience surveys. This project explored the reasons for these differences through in-depth research with Pakistani, Bangladeshi and white British populations who receive personal social care services at home; with their families as well as with social care providers. The research looked at people’s experiences of receiving care as well as their understanding of questions in satisfaction surveys.
KEY FINDINGS AND RECOMMENDATIONS
§ Among the Bangladeshi and Pakistani, and comparison white British, groups studied there were common drivers of social care satisfaction regardless of ethnicity and religion. However, the research identified a number of factors specific to the Bangladeshi and Pakistani groups which affect awareness of services, and how social care is accessed and received that could explain some of the differences in satisfaction. Neither of these groups is homogenous and other factors such as education, whether they were first or second generation migrants and English language skills were also important.
§ The cognitive interviewing element of the project found that there were no clear inconsistencies between the groups studied in how social care survey questions are understood. Some issues with the survey design and questions emerged from interviews but there was no evidence that differences in satisfaction result from measurement inconsistency. There were, therefore, genuine differences in satisfaction.
§ Local authorities and providers could engage with minority communities, through the media and community organisations, to raise awareness of available services and reduce the stigma associated with accessing services.
§ Service user characteristics and preferences should be taken into account when choosing a package of care to ensure that there is cultural and religious sensitivity. Improved and ongoing training for social workers and care workers on relevant local cultural issues and on how to develop a service user led understanding of needs may improve relationships with care users.
§ Communication with those who do not speak English fluently could be improved through workforces that are representative of local populations, greater use of interpreters and better briefing and training of both interpreters and social workers.
This study represents independent research funded by the NIHR SSCR. The views expressed are those of the authors and not necessarily those of the NIHR, SSCR, Department of Health or NHS.
Please find attached a thank you letter from the Director of the NIHR School for Social Care Research.
Thank you again for supporting this important research. We do hope that you find the findings reports both useful and interesting.
Kind regards,
Hayley Lepps
Researcher
Health PRC
NatCen - Social Research that works for society
Tel: 020 7549 8505
Ext: 5005
Mobile: 07714 560 554
NatCen's 31st British Social Attitudes Report is freely available online: www.bsa-31.natcen.ac.uk<http://www.bsa-31.natcen.ac.uk/>
NatCen Social Research
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London EC1V 0AX
020 7250 1866
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