Hello,
We are seeing this error through IP, Proxy and Shib on multiple browsers, basically our users can’t get beyond the home page.
We've seen this error a few times over the last year or so, though I can't recall it going on for quite this long.
Best wishes,
Susan
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Mrs Susan Smith
Academic Librarian
Library Learning and Research Services
Information Services
University of Abertay Dundee
Bell Street
Dundee
DD1 1HG
Tel: 01382 308874
Tweet us: @abertaylibrary
Library Website
Scotland's centre for the application of visualisation technologies to an ever increasing range of disciplines
The University of Abertay Dundee is a charity registered in Scotland, No: SC016040
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of D J Boyd
Sent: 02 February 2015 11:32
To: [log in to unmask]
Subject: [lis-e-resources] SpringerLink Institutional Login Application Error
Hello,
Since last Wednesday members of the University of Bristol have been seeing an 'Application error' when trying to authenticate via the Institutional Login route (Shibboleth).
"Application Error
We are sorry, but an unhandled error occurred. Please try again or start browsing on our home page.
We'll be back as soon as we can! We're sorry for the inconvenience."
Are other institutions also seeing this?
Springer tell us that that this is a known issue and are doing their best to fix the problem immediately though have given us no time-scale for when that might be.
Best wishes,
David --
******************************************************************
David Boyd
University of Bristol Library
Arts & Social Sciences Library, Tyndall Avenue, Bristol BS8 1TJ, UK
Tel: +44 (0)117 3318111
Email: [log in to unmask]
Web: http://www.bris.ac.uk/library/
Twitter: @BristolUniLib
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
Abertay University
Scotland's leading modern university for psychology research (RAE 2008)
The University of Abertay Dundee is a charity registered in Scotland, no. SC016040
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
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