Dear Sarah,
We experienced an outage of Highwire-hosted journals earlier this month - we were unable to get access through OpenAthens from the NHS, rather than with Shibboleth. A server restart on Highwire's side was performed on 15th January and this solved our problem - they may have run into the same difficulties again. Keep pushing with UK Access and also with Sage/OUP and they will soon realise the problem.
With regards,
Naomi Hay-Gibson
NHS Tees, Esk and Wear Valleys Foundation Trust
Library and Information Service
Education Centre
Lanchester Road Hospital
Lanchester Road
Durham
DH1 5RD
Staffed Mon - Fri, 9.00 am - 5.00pm
Email: [log in to unmask]
Telephone: 0191 441 5912/5910
Fax: 0191 441 5913
Faciemus impossibilis: sed res miraculum tempum longiores est.
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Taylor, Sarah
Sent: 29 January 2015 11:36
To: [log in to unmask]
Subject: [lis-e-resources] Shibboleth access to journals hosted by Highwire
Hi all,
We are experiencing problems accessing journals that are hosted by Hirewire (if that's the right word!), which in our case are the OUP and Sage journals platforms. We're getting a message to say that our institution has not been set up for Shibboleth, which is amazing, because at the point at which we see the error, we have yet to specify our institution!
I've been put in touch with someone senior at Highwire, but I've yet to receive a response. I've also been told by someone at the UK Access Management Federation that the technical/admin person for this particular service provider has left and not been replaced, so I'm not sure how far I'm going to get.
Is anyone else experiencing difficulties?
Thanks.
Best wishes,
Sarah
Sarah Taylor
Electronic Resources Librarian
The Peter Marsh Library
University of Bolton
Deane Road
Bolton
BL3 5AB
01204 903099
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