Hi Dominic,
Thanks indeed for this. I was wondering if it was similar to the mobile
issue with Oxford Journals(?)'s Highwire site last year, but this one
looks like it may well be something entirely different....
Cheers
Steve
On 29/10/14 12:51, Dominic Benson wrote:
> Hi Steve,
>
> The problem appears to be that the authentication handoff on a mobile site finishes off with a voucher request at Sage Online, due to an error in configuration. If you look at: http://online.sagepub.com/site/misc/Mobile_FAQ.xhtml you'll see that mobile voucher access can be set up. I was redirected to http://online.sagepub.com/voucher/get?hwshib2=authn%253A1414672623%253A20141029%25253A37d848d9-bc81-4626-9d16-e5abed01f17b%253A0%253A0%253A0%253Ao%252BGs%252FI2hiG4wTwIkTSiOLg%253D%253D
>
> The error message was:
>
> "A communication error has occured. [sic] If you had to wait more than one minute for this message to be displayed, your sign-in may have timed out before we could process it. If you believe this is the case, please sign in again via your institution."
>
> There doesn't seem to be a pairing option for mobile devices so there's no way round the problem unless one switches to the full site: http://online.sagepub.com/
>
> Warmest regards,
>
> Dominic Benson
> E-Resources Librarian
> Brunel University London
> Library
>
> T +44 (0)1895 266143 | www.brunel.ac.uk/library
> Bannerman Centre, Brunel University London, Uxbridge, UB8 3PH, UK
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Steve Glover
> Sent: 29 October 2014 12:20
> To: [log in to unmask]
> Subject: Re: [lis-e-resources] Sage: Occampus access via Shibboleth
>
> Hi Iona,
>
> Steve Glover here from the UK federation support team.
>
> We've just raised your issue with Sage, and they confirm that they're
> seeing it too:
>
>>> We have reported it to Highwire and are waiting for a fix.
>>> I was just able to replicate the problem on an iPhone and I believe everybody
>>> trying to access the content on a phone will have the same problem.
>
> On the face of it, it looks rather like a problem reported on this list
> about a year ago with a different publisher.
>
> Can you - or anyone else who's seeing this problem - please let me know,
> offlist, if the problem's a new one, or if it's only just been noticed?
>
> Many thanks
>
> Steve
>
> On 29/10/14 10:55, Iona Hopkins [inh] wrote:
>> Bore da,
>>
>> Is anyone having issues with accessing Sage titles online from off-campus via Shibboleth? We reported the problem several weeks ago and it is yet to be resolved. On the mobile versions on the site when on a public network, e.g. m.jis.sagepub.com, on the "Log in" screen the link "Login via your institution" simply reloads the page.
>>
>> Any hints or tips on how to get this resolved quickly would be greatly appreciated as I'm starting to think that it's me.
>>
>> All the best,
>> Iona
>>
>>
>> Materials Acquisition
>> Hugh Owen Library
>> Penglais Campus
>> Aberystwyth University
>> Aberystwyth
>> Ceredigion
>> SY23 3DZ
>>
>> email: [log in to unmask]<mailto:[log in to unmask]> / [log in to unmask]<mailto:[log in to unmask]>
>> tel: 01970 62 2910
>> fax: 01970 62 2404
>>
>>
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>>
>>
>>
>
>
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