Hello everybody,
I'm just back from a week off, and after an invigorating morning of
checking and patching machines it comes to ticket time. Because there's
always time for tickets.
24 Open UK tickets this week.
TIER 1
https://ggus.eu/index.php?mode=ticket_info&ticket_id=107935 (27/8)
Inconsistent BDII/SRM reported storage numbers for ATLASHOTDISK. No news
on this ticket for quite a while. In Progress (3/9)
https://ggus.eu/index.php?mode=ticket_info&ticket_id=107880 (26/8)
Note quite a RAL ticket, Sno+ asking about how to accommodate users who
only have access to srm tools to access data. Nothing since Henry's
helpful input on the 10th. Anyone with any ideas? I've mentioned the UI
tarball but I think that's clutching at the weediest of straws. In
progress (29/9)
Sno + having trouble running jobs.
Sheffield: https://ggus.eu/index.php?mode=ticket_info&ticket_id=108716
(23/9)
Lancaster: https://ggus.eu/index.php?mode=ticket_info&ticket_id=108715
(23/9)
Matt M reports that Sno+ are having troubles running at Lancaster and
Sheffield - it looks like we could be seeing the same problem, I'll let
you (Elena) know what I find out. Both In Progress.
100IT
https://ggus.eu/index.php?mode=ticket_info&ticket_id=108356 (10/9)
100IT not running VMCatcher at their site. There was some trouble
creating a AppDB profile, but this was solved (108548). No news on this
ticket since then. In progress (17/9)
SUSSEX
https://ggus.eu/index.php?mode=ticket_info&ticket_id=108765 (24/9)
Sussex has a BDII nagios check ticket that has escalated - can you
please give it an update and if you're stuck let us know - Lancaster got
a similar ticket on Friday and these issues are annoying to tackle. In
Progress (29/9)
RHUL
https://ggus.eu/index.php?mode=ticket_info&ticket_id=108448 (12/9)
Just a warning that this atlas data transfer ticket has been re-opened
on you (again!), with a new set of transfers detected. Reopened (29/9)
(It could well be that
https://ggus.eu/index.php?mode=ticket_info&ticket_id=108856 is a
duplicate of this ticket.).
I think that's all that I noticed, but I'm pretty sure my brain is
firing on even fewer cylinders then normal today!
Cheers,
Matt
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