Hello
Thank you to the many many people who replied with such good ideas - over 20 people to date. I am still working out what to do, but I believe the Trust have interactive key pads so I am considering an interactive quiz - a bit like ask the audience - and the correct answer would include a brief explanation or example. I will compile thesse and send round to see if anyone has any comments.
Meanwhile I have copied all the answer and pasted below. I have also attached in a word document. They make for very interesting reading. Thank you all. Kind regards, Sally
Dispel the myths - Replies:
Good Morning Sally,
I have had experience of delivering bite-size "library Service Awareness" visits to departments, wards and management teams. I think of three basic themes; Access, Support and Resources. I never work from a script as I believe the briefing should be delivered informally and have a flexible approach. Think of your audience, find out if possible if the team have any specific information needs, CPD, Department Projects, ask probing questions (Ever come across an uncommon condition and required information urgently) - good plug for your literature search service. Hope this is of some help?
Kind Regards
Andy
Andy Hough
Outreach Librarian
Health Library
Clinical Education Centre
University Hospitals of North Staffordshire
Newcastle Road
Stoke on Trent
Staffordshire
ST4 6QG
Tel: 01782 679564
Formation trolley dancing? (but would require more than the 1 trolley
that we have plus rather a lot of rehearsal, & possibly re-inforces
stereotypes.)
I have a mental image of Harassed HR Person sitting at their desk saying
"I wish I could find some information about leadership for this course
I'm on" and then SuperLibrarian/s(with cape)appear; conversation ensues.
SL tells them what's available, HHRP asks "but what about policy on x",
& so forth.
Library inductions through the medium of dance is not something that I
have ever explored.
Helen
-----------------
Helen Weir (Mrs) BSc DipLib MCLIP
Library Manager, Harrogate District Hospital
Telephone : 01423 553104 or 553235
Hi Sally
If you really want to do something unusual - really a song or dance - then I always liked the Librarians do Gaga on You Tube: https://www.youtube.com/watch?v=a_uzUh1VT98
Definitely a library I would like to visit, but it might put some people off - depends how much you want the prize.
The other approach is the simple one - tell them you will help them to do their job better by answering any questions they have from phone numbers, what's on at the pictures, what's the procedure for.... Often I find just sample questions work better to engage interest than... this is what the library has and does - if they don't visit you they don't care. What matters to most people is what the library can do for them. Go with the title: What the library can do for you, What can information do for you? or How we can we help you, whichever way you want to play it.
Tell them what's in it for them.
Best wishes, Gill
Gill Foster
Clinical Information Specialist
Digital Assessment Service
Tel: 020 7003 3208
Int: 0033208
gillian.foster23
*****************************************************************************************
I am still quite new in post as site librarian and have been attending meeting of the Practice Development Group (Chair deputy Nursing Director). The one thing that made them sit up was saying "I know how busy you are, and that there is a lot of service improvement and practice development under way. I can do the literature review for you and find the papers, or send you alerts on your specific area just tell me what you need".
I now have a lot more searching and alerting to do. I think it's easy to forget that they are struggling to do more with less and cope with the everlasting change - and for them lives do depend on it
I think this probably applies as much to the medical staff - we had UpToDate training yesterday and one of them said "is this about increasing the use of your resources" and I could answer "no it's about you getting the information you need in the clinical environment"
All very anecdotal I know but I hope it helps
Kind regards, Jo
Jo Laing, Librarian for Royal Bournemouth and Christchurch hospital
Email: [log in to unmask] Tel: 01202 704270
see our blog http://eastdorsetnhslibrary.wordpress.com
Dear Sally
I went to the MLA conference last year and the Hospital Librarians group there put on a short theatre style role play.
They had 3 people - (all librarians) - playing the role of a Nurse, Judge & Librarian.
I'm trying to remember, but basically the Judge was giving out to the Nurse for using Latex gloves which was not "evidence-based practice" and the Nurse was sentenced to a day every week spent studying in the library to update her knowledge - something to that effect. Anyway it was an entertaining piece.
At another event in Dublin, 2 of our librarians did a role-play of GP - patient. Which was equally good.
For the event you are attending, you could perhaps try doing a role play using their roles (I'm not sure what they do) and bringing in something that you as librarians can fulfil which will meet their needs.
Alternatively if you only have 5 minutes, you could try a poem?
Please let me know how you get on?
Good luck, Aoife
Since it's such a short session, what about using something like a "True/False" session - facts about the library, get the attendees to guess if it's true or false (either by a show of hands or with laminated cards), or a series of facts with A/B/C choices - something like numbers of books borrowed, numbers of users, collective age of the library staff/collective years of experience in a library, or similar?
Paula Younger
Faculty Librarian
Medicine Health & Life Sciences
Library Services
Medical & HSC Library
Queen's University of Belfast
Royal Victoria Hospital
Belfast BT12 6DP
Tel: +44(0)28 90632595
Email: [log in to unmask]
When I used to do an induction presentation I used to get everyone into small groups (2 or 3) give them a pen & scrap paper & give them 2 minutes to write down:
2 things they would expect a Library to provide.
2 things they would like a Library to provide but don't think they do.
I then took in all the answers and talked briefly around them, whether they were correct & adding in all the other things we also do. Often people were surprised to find that the things they wanted (coffee/tea-making facilities, green plants, etc) were actually available.
If people had mentioned books & journals then I could mention our electronic packages. If they mentioned staff I could tell them the extra things we do like training and expert searches.
I used a Flip Chart to write everything up. Because it was interactive it was a popular session.
However, it might be difficult to do in 5 minutes!
Tricia Rey
Library Services Manager
Queen Victoria Hospital
Holtye Road
East Grinstead
West Sussex
RH19 3DZ
01342 414266
Hi Sally,
Just a few ideas. Some would need a bit of rehearsal!
==================================
SIT DOWN IF.....
Start by getting them all to stand up
Sit down if.. ( least likely first )
...You are a member of the library,
You have ever used the library...
You know where the library is..etc
( Short version - Everyone stand up now point in the direction of the library...)
====================================
ASK A NEIGHBOUR.....
Get them to talk to their neighbours about.....
Do they know where the library is?
When do they think it is open.
What sort of things might they expect a library to do...etc
You then ask people to report on 'what they have heard from their partners ' , rather than what they know themselves
This gives everyone a chance to air their views and can raise some laughs when someone drops their friend in it....
====================================================================================================
USER'S STORIES
Tell stories about user's experiences to illustrate what you do.
Dramatise it. If you feel confident enough
Tell it in the first person--be the person - not necessarily as you reporting it -use simple props if needed. Stethoscope / pile of folders /
eg
"I am a surgeon in the trust. I had patient, a farmer who had been crushed against a steel fence by a cow. The Xray showed a major abdominal blood vessel had ballooned out.
I had 2 alternative approaches and weren't sure which one to adopt. So I came along to the library to ask the staff to do a search. Within 4 hours I had some relevant papers which included one which contained an Xray almost identical to my patient's, and account of the choice of procedure used to repair it. We operated accordingly. I sent the library an email 2 days late to say thankyou - and that the patient was doing well.
Presenters could stand in different positions amongst the audience to change their viewing direction
Pick user's experiences which best match the services you want to promote
============================================================
USERS REQUESTS
Rather than just talking about what you do you could dramatise with a series of 'users' in quick succession approaching an 'issue desk' and asking.
Could you get me a book on...
I need training on...
Have you got a photocopier...
Can I get in out of hours.... etc
A bit like the stand-up bits on mock the week. You might not need a desk. You could introduce a bit of humour by putting the'librarian' under a bit of pressure by firing questions in quick succession from different directions, so that they have to turn rapidly.
============================================================
MASTERMIND
Run a master mind session - You only need a typing chair.
Good evening and you are?....
I'm, Sally Bartlett and I am.......
..And you have chosen your specialist subject as Library services in the trust / Information in a hospital setting / etc
Then run a series of questions in the same pressured way as on the program
Put the odd silly one in that you can pass on
Give me a ring if you want to discuss this further - I'm in all day
Best wishes,
David
David J S Newman BSc, PhD, PGCE
Library Information Skills Trainer
Exeter Health Library
Peninsula Medical School Building,
Royal Devon & Exeter Foundation Trust
Barrack Road,
Exeter
EX2 5DW Tel: 01392 406727 Fax: 01392 406728
Dear Sally,
I am not sure if the details on your email address are what staff in your Trust see, but perhaps you could add something about 'supporting professional development' or 'open to all staff' below your email address,
Kind regards,
Beverley Berry
Library and Information Services Manager
Royal College of Psychiatrists
21 Prescot Street
LONDON
E1 8BB
Tel: 0207 235 2351 ext 2520
Direct dial: 020 3701 2520
Fax: 020 3701 2761
[log in to unmask]
www.rcpsych.ac.uk
Sally - I don't know how you would do a five-minute dance to illustrate what a librarian does...
I often go through a dialogue in my mind when I hear that (yet another) celebrity or Government official says "who needs libraries, you can Google it all" or alternatively, "you don't need a professional librarian, anyone can stamp a book". My dialogue would start from that and say (in the 2nd case) "ah, but how did your user find the book on the shelf?" (ie. cataloguing & classification is necessary) or, "how did the book appear on the shelf?" (selection - acquisition - cat & class all needed). You could maybe develop something like that? One of you could be "Mr Myth" and another one the librarian so you get a dialogue rather than a lecture?
An activity sounds like a good idea, too, but I'd say it depends on how many people you have there, and how much of a general idea you wish to give them, rather than one angle into what you do.
Good luck, I'd love to hear what you decided in the end!
Outi
Outi Pickering
Assistant Librarian
Oxford Health NHS Foundation Trust
Staff Library, Warneford Hospital
Headington
Oxford
OX3 7JX
Tel. 01865 738738
Email [log in to unmask]
think this is important - I actually go to the Trust induction and say "it's not just for doctors" because I've never said it was in the 15 years+ I've been here, but there is still a pervasive myth
Dorothy
-----Original Message-----
From: Libraries for Nursing [mailto:[log in to unmask]] On Behalf Of HWLibrary (RD7) HWPH-TR Heatherwood Library
Sent: 02 July 2014 09:48
To: [log in to unmask]
Subject: Re: dispel the myths?
Sally,
Just a quick idea off the top of my head - we've all heard the same lines over the years ("I thought it was just for doctors...") so how about making it clear that your doors are open to all. I did have a porter sign up as a reader a few years ago. And one of the gardeners used to come in for the quiet when he was studying for his driving theory test!
regards,
Gill McGlashan
Intranet Editor
Healthcare Library
Heatherwood Hospital
Tel: 01344 877574
remember being impressed by a role play in this sort of situation, but I wouldn't want to do it!
Have fun!
Best wishes
Jenny
Jenny Lang
Head Librarian
Healthcare Library
Salisbury NHS Foundation Trust
Salisbury
Wiltshire
SP2 8BJ
01722 336262 ext 4469
[log in to unmask]
Hi Sally,
The most important thing to focus on is the benefits of your service to that group, not just the resources you offer. For example, instead of saying "we have access to database A, B and C", something like "we can find information that Google can't".
It sounds like you are already in this mind-frame a bit in wanting to dispel myths, but make sure you don't end up just reeling of the features of your service and not its benefits. For example, it's tempting to say "a library isn't just books, we have e-journals too", but that doesn't say why it's important. Ned Potter puts it well here: http://thewikiman.org/blog/?p=1717 (I highly recommend his book The Library Marketing Toolkit).
I hope that's helpful. I don't know about the particular method of your presentation but hopefully this might be useful for the sort of thing you'll talk about.
Best wishes,
Ruth
Ruth Jenkins
Librarian, Healthcare Library, Berkshire Healthcare Foundation Trust
Prospect Park Hospital, Honey End Lane, Reading RG30 4EJ
Tel: 0118 960 5016
Email: [log in to unmask]
Web: http://www.berkshire.nhs.uk/libraries
Sally, you have to have so many skills as a librarian these days.
It sounds like the people you now work with are the same as we have here, who may not be potential library users but the people they deal with are. Perhaps you could show how you support those same people, we did one with R&D showing how a researcher interacts with each different department through the course of the project. They came to us for the literature review, then R&D, pharmacy, finance, pathology etc etc. May be something along the lines of a new member of staff, so they've interacted with medical staffing, then they ask to join the library, and how do they get an Athens password, and book a training session for lit search skills, then bring in other departments, so if they have a query about other types of training you could say, you would need to speak to ...... who is in the training office just down the corridor. If you could show how you are part of the support network for staff it might create a feeling of community in the building. Just a
thought.
I hope what ever you do goes well. Good luck.
Kind Regards
Beverley Walsh BSc
Librarian
Library & Information Centre
West Suffolk NHS Foundation Trust
Bury St Edmunds
IP33 2QZ
My belief is that, if you set out to dispel myths, you have to articulate the myth in the first place, and that tends to reinforce it in the casual listener's mind. So if you only have a very short time, I'd find an example where your services have really changed something, and describe that, perhaps as a dramatic dialogue. Given the right example, you should be able to show how your team's skills contribute to the trust's goals in an entertaining and attention-grabbing way.
Tom
Tom Roper
Clinical Librarian
The Library, Audrey Emerton Building, Royal Sussex County Hospital
(01273) 523312 / RSCH x3312
Sally
Could you respond to list with answers please.
Our management think all we do is books and educational course support.
Thanks.
Rob
We have these opportunities. I make a distinction between the hard copy resources and the online, pointing out that the online are far more inclusive (Health Business Elite, HMIC, HSJ). Also I make the distinction between owned resources whether hard or online and ILL services on any topic.
Also say that you were trained to be a librarian, not a medical librarian.
Also say you are there for their professional CPD.
That will fill 5 minutes.
Colin Engel
Information Skills Facilitator
T: x1084
Library Services, 1st Floor South Block, Russells Hall Hospital
Hi Sally,
This sounds really exciting !!
Maybe- if there are two or three of you, one could be a stereotypical librarian and the other a reflection of what we actually do and the third person a user. A little role play- the user comes to the first librarian and it is all about books and sshhhhhhing and then the user goes to the second librarian and it is all about the CAS/journals/lit searches/training/book clubs/resources/any unique things you do/anything else you might do.....
Good luck- let me know how it goes.
My other thought was changing the lyrics to gangnam style and singing about libraries and doing the dance with a library book.
L
Hi Sally
Sounds like you need to talk their language so you could emphasise the training elements of library work as many people don't realise user ed. is an element of the role.
Dance sounds great but unless you are really clever you might need a narrator or guide of some kind to explain what is going on. It's hard enough to describe the job using plain English :>
Drama might work if you had someone pretending to come into the library and asking for help finding something to support their practice. The librarian could do a "quick" literature search, then find some full text journals for the articles, maybe find a book or two from the shelves, order some documents using the document supply service - perhaps assist with critical appraisal and offer an evidence synthesis. The "user" could then ask if they could arrange a training session for themselves and their colleagues in how to search the healthcare databases and arrange this on the spot. The user could leave suitable impressed and extolling the value of the library service.
Just a few thoughts we have never had to do anything quite so innovative here so it would be great to hear what you end up doing and how it goes!
All the best
Dominic
Dominic Gilroy BA (Hons), MA, MCLIP| Library & Knowledge Services Manager,
Mental Health Library, Leeds and York Partnership NHS Foundation Trust,
Mount Annexe, 44 Hyde Terrace, Leeds LS2 9LN
Tel 0113 85 55658 |Mob 07527 694651 |Fax 0113 85 55642 | [log in to unmask]
Website: www.leedslibraries.nhs.uk
CPD Portal: www.netvibes.com/lypft-lks
Hi Sally,
How about an interactive quiz?
Questions like did you know how many journals we have access to?
It worked well in a previous job of mine where the other departments didn't know what we did.
Give me a call if you need help.
Best wishes,
Imrana.
**********************************************************
Sally Bartlett
email: [log in to unmask]
--------------------------------------------
On Tue, 1/7/14, sally bartlett <[log in to unmask]> wrote:
Subject: dispel the myths?
To: [log in to unmask]
Date: Tuesday, 1 July, 2014, 21:02
Hi
We have five minutes to talk to staff in our Trust who work
in the medical staffing, training and organisational
development departments about what we do(ie non-medical,
administrative staff).
Has anyone got any suggestions as to how we can use that
time to dispel the usual myth associated with what we do?
The staff we have to talk to are not likely to be library
users, the reason for this "event" is because we find
ourselves brought together and working together in a new
building; we therefore need to give some explanation as to
what we do and who we are. It is an exercise in getting to
know each other but also has to reflect our work roles.
We are allowed to present in anyway we wish and a prize will
be awarded to the best! It has been suggested that we can do
a dance or improvvise some activity. I am not at all sure
how to make the five minutes interesting let alone original
so ideas from you all would be most
welcome.
Sally Bartlett
email: [log in to unmask]
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