Hi Meg
Having logged this with Blackboard, they initially recommended that we install LRNSI-17104
We did this and it did not resolve the issue.
Subsequently, they have added the following to the case:
Dear Jon Adamson:
The status of the Known Issue associated with your case has been updated to Pending Release to show that we have confirmed this is a bug that is planned to be fixed in a specific future release of Learn, but that release is not yet available. You may have received this notification due to a release target that has changed. The Case Number may show on Behind the Blackboard as “Closed”, but any related Knowledge Base article will be updated with new findings, and you will be updated by email and through the case when we have more information. See details below.
Note that work on this defect may be ongoing, and there are several factors that could cause our plans to change again. If that should happen, you will receive another update in email and in your case notes. It is possible that this defect may be fixed in a Building Block or Learn Cumulative Patch release prior to the release of the current Targeted Version. If this issue will be fixed in a Cumulative Patch, the information will be included in the Support Bulletin for the Cumulative Patch release and your case will contain information regarding this issue's inclusion in the Cumulative Patch.
If the impact of this issue is severe enough that you feel you cannot wait for the release of a fix because of a direct, critical impact to your production environment or if it impedes your ability to upgrade to a newer release of Learn, please call us or go to Behind the Blackboard and re-open this ticket.
Please see the Known Issue Article number below. You may search for this number on Behind the Blackboard in the Knowledge Base Search area.
Knowledge Base Article Number: 000037878
Case Number: 01970877
Case Subject: INternet Explorer does not work with April 2014 release
Targeted Version: Oct 2014
Estimated Timeframe: Oct 2014
Andy Raistrick BSc(Hons), MSc, CMALT
Senior Computing Officer, Learning Technologies
: 01484 471315
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: www.hud.ac.uk
Computing & Library Services
University of Huddersfield | Queensgate | Huddersfield | HD1 3DH
-----Original Message-----
From: Blackboard/Courseinfo userslist [mailto:[log in to unmask]] On Behalf Of Meg Juss
Sent: 23 July 2014 19:21
To: [log in to unmask]
Subject: Re: April 2014 and Internet Explorer
Hi Dave and all,
Do you know what the LRNSI- ID is for the IE patch mentioned? We have found similar issues with IE in compatibility mode so I'd like to check if this will resolve them for us. I'm aware that Bb doesn't officially support compatibility mode but the issues we're seeing with the APRIL 2014 release were not present on SP12 with IE compatibility mode & we have a number of campus PCs locked into this due to other application requirements - so I'm hoping there is a fix.
Further details & screenshots attached.
Any advice would be appreciated.
Many thanks,
Meg
Learning Technology Development Manager
Edge Hill University
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