‘Customer Service Skills: a Blueprint for Customer Satisfaction’ training with Lisa Jeskins
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Book before the 9th June and get 20% off Customer Service Skill with Lisa Jeskins
Customer Service Skills - 18th June Location: London Course Leader: Lisa Jeskins
Good customer service is a core value for all information and library services. Appreciating and meeting the expectations of users is at the heart of providing a high quality library service and staff who understand what customers want are an organization's biggest asset. Good customer service inspires customer loyalty and enhances the reputation of the organization. It can help with staff motivation and improve staff morale. Fewer complaints mean less stress and a happier team.
For more information on this workshop visit http://www.aslib.com/training/courses/course.htm?eventid=110
Download ASLIB's new look 2014 Training Directory for other course dates and information on on-site and one-to-one courses http://www.aslib.com/downloads/aslib_training_directory_2014.pdf
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