We are currently evaluating changes to our helpdesks and would like to hear from other University Libraries who have responsibility for issuing AV and media equipment, by this we mean Cameras, Camcorders, lighting kits etc. and not laptops. We are interested in visiting such libraries to benchmark against their processes.
Please e-mail me [log in to unmask]<mailto:[log in to unmask]>
Kind regards
Cathy Carey
Edge Hill University
Learning Services holds the government standard for Customer Service Excellence<http://www.customerserviceexcellence.uk.com/homeCSE.html> with 8 compliance pluses.
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Edge Hill University
Times Higher University of the Year - shortlisted 2007/8, 2010/11, 2011/12
www.edgehill.ac.uk<http://www.edgehill.ac.uk>
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