We have been unable to access our Ebsco A-Z for over a week now, we authenticate using Shibboleth. This is causing us no end of problems & as you can imagine we have very unhappy students.
Kind regards
Wendy
Wendy
Head of Library
Data Protection & Freedom of Information Officer
University of St Mark & St John
T: 01752 636700 (ext: 4206)
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Wight Karen
Sent: 14 May 2014 12:13
To: [log in to unmask]
Subject: Re: [lis-e-resources] OpenAthens access to Ebsco A-to-Z
We have the same problem here,
Karen
(BSMHFT)
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Perry Helga (RKB) Electronic Systems & Resources Librarian
Sent: 14 May 2014 12:04
To: [log in to unmask]
Subject: [lis-e-resources] OpenAthens access to Ebsco A-to-Z
To Ebsco A-to-Z users on the List:
Is anyone else getting the "You are logged into the OpenAthens service, but you do not have permission to access this particular resource" error message when trying to log in to Ebsco A-to-Z? So far, I know of one other library, also NHS, having the same trouble.
I've logged service calls with both Ebsco and Eduserv, who have been unable to reproduce the error (Eduserv confirmed we have the correct permission sets). Other forms of authentication, e.g. username/password and referring URL, are unaffected.
Helga J. Perry, Electronic Systems & Resources Librarian Clinical Sciences Library University Hospital Coventry CV2 2DX
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