All
I picked up from ERIL-L that the problem may have been down to a DNS issue: http://support.ebscohost.com/support_news/detail.php?id=840&t=r&page=1
It might explain why some sites were unaffected while others lost access. Some sites had problems accessing other providers like Springer and Project Muse yesterday.
Dom
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Mitchell Dunkley
Sent: 30 April 2014 14:24
To: [log in to unmask]
Subject: Re: [lis-e-resources] Access to Ebsco databases via Shibboleth
DMU now have access to EBSCO databases following some helpful advice from Dom at Brunel. I have contacted EBSCO to state we now have a working connection once again - not sure if there planned system update has been run or not (waiting for confirmation). If it hasn't yet run, then we will have to monitor what happens after the maintenance!
Mitchell
Mitchell Dunkley
Principal Information Assistant (Content Delivery), Library & Learning Services
DE MONTFORT UNIVERSITY
Leicester LE1 9BH
T: +44 (0) 116 207 8565
E: [log in to unmask]
W: dmu.ac.uk
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Louise Minta
Sent: 30 April 2014 12:08
To: [log in to unmask]
Subject: Re: [lis-e-resources] Access to Ebsco databases via Shibboleth
It is also still down for us via Shibboleth authentication. We do not use IP address authentication.
Louise Minta| Resource Librarian
Bury College | Millennium Centre | Market Street | Bury | BL9 0DB t (0161) 280 8214 | f (0161) 280 8228 | w www.burycollege.ac.uk -----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Mitchell Dunkley
Sent: 30 April 2014 11:51
To: [log in to unmask]
Subject: Re: [lis-e-resources] Access to Ebsco databases via Shibboleth
Still down for DMU via Shibboleth authentication...
Mitchell Dunkley
Principal Information Assistant (Content Delivery), Library & Learning Services
DE MONTFORT UNIVERSITY
Leicester LE1 9BH
T: +44 (0) 116 207 8565
E: [log in to unmask]
W: dmu.ac.uk
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Dominic Benson
Sent: 30 April 2014 11:43
To: [log in to unmask]
Subject: Re: [lis-e-resources] Access to Ebsco databases via Shibboleth
I tested off campus at 08:30 this morning and I could access EBSCO databases via both Shibboleth and EZproxy. I checked our EZproxy messages log and a hiatus occurred between 2014-04-29 19:14:50 and 2014-04-29 21:00:20, so it looks like IP-based access was resolved eventually last evening. Access seems to be okay on campus this morning via IP and Shibboleth sessions.
I received this information from the EZproxy list last evening: "If you visit support.ebsco.com [or http://support.epnet.com/] > System Alerts [http://support.ebsco.com/support_news/alerts/] > you will see Shibboleth Access Issues Reported<http://support.ebsco.com/support_news/detail.php?id=839&t=r&page=1>."
There aren’t any alerts about IP-based access issues but we certainly had some and other sites in the USA reported them too. I note that there is an EBSCOhost software update scheduled for today but there is no time noted: http://support.ebsco.com/support_news/detail.php?id=838&t=r&page=1
Dom
[snip]
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lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
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