I've just had a query from a user who has recently upgraded to X7 and successfully synced her desktop and online libraries. However, EndNote then froze and she is now getting a continuous message saying "indexing PDF". I've heard about this happening before, but can't find a solution anywhere. Any suggestions?
Many thanks,
Paula Funnell
Faculty Liaison Librarian (Medicine & Dentistry)
Queen Mary, University of London
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